IT Service Desk Analyst
Wright-Patt Credit Union
** The shift for this position is 11:00 AM - 8:00 PM Monday - Friday. ** The IT Service Desk Analyst has the responsibility of responding to service requests via phone, email, etc., identifying/confirming Partner-Employee information, and creating service tickets with clear and thorough documentation. The position is also responsible for providing first level troubleshooting and problem resolution. 1) Answering and responding to Service Desk calls, emails and Portal tickets from internal Partner-Employees. (55%) 2) Performing basic technical support for all PC peripherals. (25%) 3) Facilitating some, PC and peripheral product procurement/repair. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Report gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (15%) 4) Support the Project Management Office (PMO) on IT related projects as assigned. (5%) #J-18808-Ljbffr
Vacancy posted 3 hours ago
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