Manager, Content Management & Technical Writing

The Manager provides day-to-day oversight to a team of content managers, verification team members, and customer service operations associates charged with conducting advanced business license research and verifications to develop and further our internal knowledge and to ultimately support both our internal and external clients. The Manager also develops our website content and ensures that our knowledge base is shown in the most effective manner reaching the broadest possible audience. In conjunction with our technology and product teams, the Manager supports all technology-related initiatives geared towards the advancement of our industry knowledge and the products and services that rely on it. This function includes, but shall not be limited to, concept testing, development support, project implementation, and team training. Responsibilities Sets annual, quarterly, and monthly plans for the development and furtherance of our internal proprietary database of license information, collectively “the BL Brain”, and delegates responsibility to the team ensuring the goals are achieved. Advances our internal BL Brain database by proactively identifying relevant changes to client represented industries or emerging industries and develops team assignments for updating our industry information as updates are required. Leads the integration of all knowledge sources, by making updates to catalogs of data including, but not limited to, BL Brain, checklists, intakes, forms manager, cheat sheets, and web content, and supports any future migration of industry information to a new platform. In conjunction with IT, drives technology related initiatives surrounding the BL Brain and its practical applications, including, but not limited to, AI-related functionality and Tracks and announces database and technology progress and enhancements to leadership and the company on a regular basis. Synchronizes with all CT BL Teams to recapture data found in the course of order fulfillment. Leads the production of regular content generation and thought leadership articles for our website, podcasts, webinars, and social media pages in conjunction with our Marketing and Sales departments. Monitors industry changes that are prime for dissemination to both our internal and external clients. Oversees the preparation, development and distribution of our Regulator Tracker products and off-the-shelf research products, including but not limited to, remote employee and money transmitter surveys. Partners with our Sales Team to provide subject matter expertise support on sales calls, RFPs and quotations. Oversees all functions of the Verifications Team and serves as a subject matter expert in verification processes and systems Ensures complex or sensitive verification tasks are on track and communicates out timelines to all impacted parties. Develops KPIs, metrics and performance standards for Verifications Team and communicates project statistics to BL leadership on a consistent basis. In conjunction with the Team Lead, monitors verifications project deadlines and identify risks to delivery Adapts team processes to improve efficiency and scalability and cross-support other BL teams in times of volume shifts. Hires, trains, and develops new and existing team members to ensure added growth and development within the team. Develops and monitors employee metrics/key performance indicators for the team. Conducts bi-annual employment reviews and makes recommendations for merit-based promotions. Skills Ability to lead and make focused decisions that propel the business forward Proven record of leading a team and delivering high-quality, time-sensitive results Comfort functioning in an always evolving regulatory environment Demonstrable project management record Excellent organizational and communication (both verbal and written) skills Desire to work in a fast-paced, evolving environment Excellent attention to detail and high degree of accuracy and consistency Ability to travel domestically up to 10% of the time. Education & Experience Bachelor’s degree or equivalent 3+ years of management experience or equivalent, preferably in a licensing field Compensation Compensation: $91,400.00 - $160,250.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans 401(k)

FSA/HSA

Commuter Benefits Tuition Assistance Plan Vacation and Sick Time Paid Parental Leave Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page. #J-18808-Ljbffr Wolters Kluwer N.V.