Dispatcher

Location: Brea, CA (in-office) Work Schedule: Shift starts at 10:00 am and ends around 7:00 pm. Open availability required Monday‑Friday with occasional Saturdays and overtime. Job Overview Dispatch for the Plumbing department, acting as central communication hub between customers, field technicians, and the business operations team. Key Responsibilities Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians. Communication Point: Act as the main point of contact for field teams, customers, and management. Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction. Monitor and Adjust Schedules: Monitor schedules closely and make real‑time adjustments to optimize operations. Record‑Keeping: Maintain accurate records of service requests, schedules, and any incidents. Emergency Response: Coordinate emergency response efforts when necessary. Resource Allocation: Ensure efficient allocation of resources to meet operational demands. Collaboration: Work closely with other departments to streamline processes and improve service delivery. Qualifications & Requirements 2+ years of dispatching experience. Excellent verbal and written communication skills. HVAC or Plumbing Dispatch industry experience preferred. Strong problem‑solving abilities and a customer‑centric mindset. Ability to work in a fast‑paced environment and manage multiple tasks simultaneously. Proficiency in basic computer applications and call center software. Service Titan experience a plus. Benefits Health insurance: Comprehensive medical, dental, and vision coverage. Retirement plan: 401(k) with company match. Paid time off: Generous vacation, holidays, and sick leave. Training and development: Ongoing opportunities for professional growth and advancement. Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction. Pay Range $22 – $26 USD Equal Opportunity Employer We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. We will consider all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. #J-18808-Ljbffr