Remote Customer Service Representative - Working from home, Independent Contractor

Full Job Description
Overview:

Why Youll Choose Us
McHone Staffing Agency is a strategic partner to the worlds leading companies, bringing solutions and enhancing customer experience during each interaction. . For us, we take the hard work out of getting started on your @ home work.

Benefits of contracting with MSA include
Sign on bonus for multiple clients
Certification Reimbursement through the MSA Payback Program
Competitive Wages/ varies per client
Bonus after certification is complete
Work from home
Be your own boss
Make Your own Schedule
1099 Independent contractor
Your Impact
Our Customer Support Professionals are a very important part of our family. You will be fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

In addition to the overall convenience, youll enjoy the many benefits of working from home!
Removing the cost, stress and time constraints of a daily commute
Total comfort of working from your own home
A flexible work schedule and more work life balance
Responsibilities:
Your Responsibilities
Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
Provide excellent customer service through active listening on every interaction
Troubleshoot and resolve customer issues through the use of desktop applications
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge
McHone Staffing Agency

Requirements What Were Looking for
Logical problem -solving skills
Availability to work various shifts
Ability to use Windows and Mac operating systems
Ability to type 25 wpm
Over 18 years of age
High School Graduate or GED
Predictable and reliable attendance
What We Prefer
6 -12 month customer service experience preferred
Consistent work history
Proven oral & written communication skills
Some Technical background

Benefits In order to be able to provide the bridge that allows you to work your own schedule and be your own boss, we do not offer any benefits. We only contract with independent contractors at this time.