Front Desk AssociateSite Manager Full-Time

Job description

Front Desk Associate with Site Management

Spectrum Association Management has started a new division focused on condominiums Kiwi Condo Management .KIWI Condos is seeking an experienced and proactivecandidateto join our team. We are a dynamic and exciting team of great people with a mission to continuously provide excellent service to the communities we work business since 2001 we manage hundreds of homeowners associations in Texas and Arizona. Our highly engaged culture drives who we are. We have been honored with the Best Places to Work award for 17 years running showing we truly value our employees first! Our team enjoys an empowering work schedule full benefits offering generous PTO a voice to make change and opportunities to create good in your community.

Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is incredibly important in how you measure your success. If someone asks for help you always volunteer just like they would do for you. We are all students and teachers on our teams.

About the Opportunity

Are you detail-oriented dependable and passionate about helping people Do you enjoy working independently spending time outside the office and supporting communities Spectrum AM is seeking a Compliance & Front Desk Associate to combine community compliance inspections with resident support amenity access management clubhouse operations and administrative services. This role offers a mix of fieldwork and on-site responsibilities while helping ensure our communities are well-maintained and residents receive responsive professional service.

Position Summary

The Compliance & Front Desk Associate conducts regular inspections of the homeowner associations Spectrum AM manages documents noncompliance and assists homeowners with resolving compliance concerns. The role also supports daily clubhouse operations manages amenity and gate access responds to resident inquiries and maintains accurate administrative and financial records.

Work includes driving through communities walking designated property areas as needed and performing on-site customer service and administrative duties.

Key Responsibilities

Community Inspections & Compliance

• Drive through assigned communities regularly to inspect homes and identify potential violations of association governing documents.

• Accurately document inspection findings and enter compliance information into company systems using an iPad or other approved devices.

• Read and understand each associations governing documents policies and procedures to support consistent inspections and homeowner communication.

• Work with homeowners to address compliance questions and support resolution of identified issues.

• De-escalate difficult interactions and respond calmly and professionally to frustrated homeowners.

• Walk portions of community properties when required to complete inspections.

• Recommend process improvements and identify opportunities to improve service.

Resident Support & Communication

• Assist residents and vendors in person by telephone and by email.

• Answer calls and emails and respond to voicemails in accordance with the same-day response policy.

• Research inquiries by reviewing prior correspondence relevant records governing documents and other available information.

• Provide clear accurate responses and confirm that residents understand the information or next steps.

• Address concerns and complaints or direct residents to the appropriate contact such as Spectrum AM law enforcement utility providers or county offices.

• Develop working knowledge of association and Spectrum AM policies procedures and departments to assist residents efficiently and minimize unnecessary escalation.

• Document homeowner correspondence actions taken and resolutions in company systems.

• Maintain positive customer relationships and a calm demeanor during challenging interactions and peak service periods.

Amenity & Gate Access

• Program and print amenity cards for new residents.

• Troubleshoot and resolve issues with amenity cards and card readers.

• Monitor inventory and order supplies as needed including amenity cards printer ink and gate remotes.

• Clean and maintain the amenity card printer and schedule service when necessary.

Clubhouse Operations

• Open and secure the clubhouse each day including activating and deactivating the alarm system upon entry and exit.

• Support residents and vendors with clubhouse-related questions and concerns.

• Handle daily clubhouse mail including invoices returned mail and payments.

Administrative & Payment Support

• Accept record and appropriately allocate payments for annual assessments replacement amenity cards rental fees and deposits.

• Submit invoices and process check requests for vendor payments.

• Enter receipts for credit card purchases.

• Maintain a log of ongoing projects requests concerns and issues and follow up with the appropriate parties through completion.

• Maintain accurate records and communicate clearly professionally and consistently.

• Demonstrate integrity honesty and a service-focused approach that reflects Spectrum AMs culture

Job requirements

Work Environment & Driving Requirements

This position combines community driving and inspections with clubhouse resident service and administrative responsibilities. The balance of duties will depend on community needs and assigned schedules.

Community inspections are generally completed in a company vehicle. A personal vehicle may be required due to scheduling conflicts or during periods when the company vehicle is unavailable for repairs or maintenance. Mileage reimbursement is provided for work-related use of a personal vehicle.

Some properties require walking designated areas to complete inspections.

Required

• Valid drivers license current auto insurance and a safe driving record.

• Access to a personal vehicle for work-related driving when a company vehicle is unavailable.

• Computer proficiency including familiarity with Microsoft Word and Excel.

• Ability to enter and maintain information in databases and use an iPad.

• Strong customer service and conflict-resolution skills.

• Clear professional written and verbal communication.

• Strong organizational time-management problem-solving and analytical skills.

• Attention to detail and a commitment to accurate documentation.

• Ability to understand and carry out written and verbal instructions.

• Ability to manage multiple responsibilities and learn in a fast-paced environment.

• Initiative dependability and the ability to work independently and collaboratively.

• Ability to remain calm and professional during difficult customer interactions and busy periods.

Prior experience in the homeowner association industry is not required. We value initiative a willingness to learn and the ability to provide consistent dependable service.

Career Development

This position provides a foundation in homeowner association management compliance resident service and community operations. With Spectrum AMs training programs and your commitment to learning the role can support advancement into other positions within the company.

What We Offer

We value our people and provide the resources and support they need to succeed including:

• In-house education and ongoing personal and professional development.

• A supportive learning environment with mentors subject-matter experts a training department and managers.

• Opportunities to work independently while remaining part of a collaborative team.

• Training in customer service conflict resolution and community association operations.

• Career growth opportunities across Spectrum AM.

KIWI CONDO MANAGEMENT HIGHLIGHTED BENEFITS

We offer a comprehensive package that is more than just a paycheck

Hybrid Empowerment Plan - Our culture is based on trust. We empower our employees to work in-office and remotely based on the role requirements of the business and preference of the employee. Determined after the training phase.

• Recognized as Best Places to Work since 2007!

• Fastest Growing Company - Fast Track 50 in 2020.

• San Antonio-based homeowners association management company.

• Privately owned with over 21years in business and during those years we have never had to lay anyone off.

• Work / Life balance.

• 5 weeks of PTO (in addition to paid holidays)to allow for rest travel family and hobbies.

• 11 paid Holidays

• Forty paid hours per year for community service activities.

• Internal Learning and Development Management System.

• The full suite of benefits includes Medical Dental Vision STD/LTD Life/AD&D and a 401k program.

• Free in-house medical clinic (in the San Antonio office virtual appointments for other offices).

• Well-structured career track plan with a 6-month review.

Hourly Pay : $18.00

Office location: 715 S Upper Broadway Corpus Christi TX 78401

If your application is a good match you can expect to be contacted to schedule a phone interview as the next step

For more information about Spectrum AM & Kiwi Condo Management visit our website at

Spectrum Association Management & Kiwi Condo Management are an Equal Opportunity Employer

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Required Experience:

Manager