Senior Customs Brokerage Specialist

Responsibilities At FedEx Logistics, you will provide customers with the highest quality service by delivering consistent customer service and resolution to ensure timely release and/or inbound or outbound movement of freight/cargo. Provide and ensure a high level of customer service by developing and maintaining strong relationships with customers’ front line personnel in various operating divisions and subsidiaries. Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) to ensure they are in accordance with all applicable laws and regulations relating to customs and transportation. Anticipate, identify, and resolve problems which could delay the timely release or movement of freight. Maintain relationships with correspondent brokers, T&B, and other service providers to ensure agents exceed the customers’ service requirements. Resolve banking and letter of credit problems. Advise customers on payment terms. Resolve billing issues and ensure invoicing and vendor payments are billed accurately. Complete accurate data input or corrections into computer files. Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review. For transportation customer service reps: develop rates and/or provide quotes for the movement of freight. Research and negotiate carrier rates. Resolve billing issues, coordinate post entry activity on customer’s behalf. Qualifications High school diploma or GED. Proficient computer skills. Strong customer service, organizational & communication skills. Strong knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise (chb, air trans, ocean trans, surf trans) as applicable depending on functional department. CHB: proficient in H.T.S. Classification & familiar with the harmonized tariff system. Air trans: Department of Commerce & Treasury regulations such as export licensing & schedule B tariff classifications. Banking requirements for international trade. Regulations regarding dangerous goods shipping & foreign regulations. Ocean trans: BSA – ICC 400/500/322. Hazardous materials, Shipping Act of 1984, plant quarantine, USDA regs, SGS & other independent surveyor & tariff requirements. Surf trans: regs for import/export; DOT. Basic math skills for conversions to metric and currency evaluations. One and a half (1½) years of work/field experience preferred. HS Diploma or GED required. 24 months of brokerage or transportation experience and/or customer service experience required. Required – MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Excellent communication skills, verbal and written. Organizational skills. Inter‑personal skills. Problem‑solving skills. Handle high volume of work. Handle time‑sensitive work. Ability to work independently with minimum supervision. Able to work on a team. Preferred Qualifications Experience transmitting entries to U.S. Customs and Border Protection (CBP) Pay Transparency This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job‑related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay $25.67 - $38.51 USD Hourly Additional Details Monday-Friday 8:00AM-5:00PM (Onsite) About the Company FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e‑commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! EEO Statement FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. Resources Know Your Rights Pay Transparency #J-18808-Ljbffr FedEx Group