Production Manager

Job Description

PRODUCTION MANAGER — HOME SERVICES

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Gilded Painting | Hagerstown, MD

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We’re Looking for a Builder, Not a Babysitter.

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Gilded Painting is growing, and we’re looking for an exceptional Production Manager to take ownership of everything that happens after the sale.

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Our sales team sells the work. Your job is to build and lead the machine that gets it produced on time, profitably, and with an exceptional customer experience.

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This is not a glorified scheduling position.

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We are looking for a true manager and operator who knows how to build systems, lead people, manage numbers, solve problems, and hold a team accountable to results.

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If you're the type of person who walks into a growing operation, sees inefficiencies, and immediately starts thinking about how to make it run better — we want to talk to you.

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What You'll Own

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You will take ownership of our production department, including our Project Managers, painters/subcontractors, scheduling, job flow, profitability, production capacity, and customer experience.

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Your responsibility is simple:

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Turn sold work into happy customers, completed revenue, and healthy profit.

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That means you will:

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• Build, document, implement, and continuously improve production systems.
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• Manage the handoff from Sales to Production and ensure jobs don't fall through the cracks.
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• Drive jobs from sold → scheduled → started → completed → collected.
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• Lead and develop our Project Managers.
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• Recruit, maintain, and develop strong relationships with quality painting crews.
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• Create accountability around KPIs, scorecards, expectations, and deadlines.
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• Manage production capacity and make sure we can efficiently produce what our sales team sells.
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• Protect and improve gross profit on every project.
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• Identify jobs that are falling behind financially or operationally and intervene quickly.
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• Reduce callbacks, warranty issues, delays, and unnecessary costs.
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• Ensure customers receive proactive communication and a premium experience.
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• Solve problems without needing the owner to constantly step in.
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• Create a culture where people know their numbers and are expected to perform.
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You Need to Know the Numbers

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We're not looking for someone who thinks production management is just keeping customers happy and crews busy.

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You are responsible for business results.

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You should be comfortable managing and being held accountable for numbers such as:

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Revenue produced. Gross profit. Labor and material costs. Production cycle time. Capacity. Customer satisfaction. Collections. Callbacks. Warranty work. Project Manager performance. Crew performance.

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You should know what is happening in your department before someone has to ask you.

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And when a number isn't where it needs to be, your instinct should be:

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Why is this happening, and what system, process, or person needs to change to fix it?

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Who We're Looking For

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Our ideal candidate has meaningful management experience in the home-service industry.

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Painting experience is valuable, but we're more interested in finding an exceptional operator than simply finding someone who knows paint.

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You may have come from painting, roofing, HVAC, remodeling, landscaping, flooring, windows, restoration, or another high-volume residential home-service company.

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More importantly, you've successfully managed people, projects, customers, revenue, and profitability.

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You're probably a great fit if:

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• You're extremely organized but can still move quickly.
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• You naturally create systems and processes.
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• You're comfortable holding people accountable.
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• You can have difficult conversations without avoiding them.
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• You understand a P&L and how operational decisions affect profitability.
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• You're excellent with customers — especially when something goes wrong.
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• Tradespeople respect you because you're fair, direct, organized, and do what you say.
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• Strong employees want to work for you.
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• Underperformers know exactly where they stand.
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• You don't accept "that's just how we've always done it."
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• You solve problems instead of simply reporting them.
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• You can operate independently and take genuine ownership of a department.
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• You're competitive and take pride in hitting a number.
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What Winning Looks Like

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We don't want someone who simply keeps production running.

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We want someone who makes production better.

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Six to twelve months into this role, we should be able to look back and see:

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More revenue produced. Better gross margins. Better systems. Better Project Managers. Better crews. Faster production. Fewer fires. Happier customers. More accountability.

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And a production department capable of supporting the next stage of Gilded Painting's growth.

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Compensation

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We are willing to pay extremely well for the right person.

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This role will include a strong base compensation package with the opportunity to earn performance-based bonuses tied to company and production performance.

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If you can build a high-performing production department that produces revenue, protects profitability, develops people, and creates happy customers, we want you financially rewarded for the value you create.

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We're not looking for the cheapest person.

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We're looking for the right person.

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About Gilded Painting

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Gilded Painting is a growing, family-owned painting company serving our local market with a focus on premium workmanship and a staggeringly great customer experience.

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We've built a strong reputation with 350+ five-star reviews, and we're building a company capable of becoming one of the premier home-service organizations in our market.

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We're serious about growth.

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We're serious about our customers.

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And we're serious about building a team of high performers who want to win together.

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Think You Can Run It?

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If you're looking for a comfortable job where you maintain someone else's systems and avoid difficult conversations, this probably isn't the position for you.

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But if you're a proven home-service leader who loves building systems, developing people, solving problems, driving numbers, and winning, we'd like to meet you.

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Apply with your resume and tell us about the largest home-service operation or production team you've managed, the revenue you were responsible for, and one measurable improvement you personally drove.

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Benefits:

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• Health insurance
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• Professional development assistance
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• Work Location: In person
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