Fulfillment Mailroom Team Member

Job Description

Job Description

About Braille Works:

Braille Works is a family owned, Christ-centered company and one of the nation's leading providers of reading materials for people who are visually impaired and blind. We are dedicated to Making the world a more readable place™, delivering high-quality, accessible documents for our clients in healthcare, finance, and education.

SUMMARY:

Fulfillment Team Members are responsible for producing and shipping accurate physical media across print, Braille, audio, and data in alignment with documented standards, client specifications, and assigned priorities.

This role is execution-focused, with responsibility for meeting defined productivity, accuracy, and throughput targets while completing work in the correct sequence to support SLAs.

Team Members operate production equipment, process materials, and prepare shipments while consistently applying standards and seeking clarification when needed. This role operates within established workflows and does not include ownership of workflow decisions, quality standards, or process design.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following:

The following duties are considered essential functions of the role:

• Produce accurate, high-quality physical materials (print, embossed, burning, and assembled products) in accordance with documented standards and client specifications, and support multiple production functions as needed based on business demand.

• Complete assigned work in the designated sequence, including prioritization of rush or time-sensitive jobs to support SLA performance.

• Inspect and verify in the required sequence, including prioritization of time-sensitive and rush jobs, to support service level agreements (SLAs).

• Inspect and verify work for accuracy, completeness, and compliance prior to release or shipment, ensuring adherence to company standards and client requirements.

• Perform fulfillment and shipping functions, including sorting, packaging, labeling, and preparing materials for distribution in accordance with postal regulations and company procedures.

• Meet established productivity, accuracy, and quality standards as defined in departmental performance metrics.

• Meet established productivity, accuracy, and throughput expectations as defined by departmental performance metrics.

• Follow established workflows, systems, and instructions consistently; seek clarification when needed and promptly escalate issues impacting quality, productivity, equipment, or deadlines.

SUPERVISORY RESPONSIBILITIES

This role does not have supervisory responsibility.

QUALIFICATIONS AND SKILL REQUIREMENTS

• Strong attention to detail with the ability to produce accurate, high-quality work.

• Ability to follow established workflows, procedures, and specifications consistently.

• Ability to meet productivity, accuracy, and throughput expectations in a deadline-driven environment.

• Ability to manage time effectively, maintain steady work pace, and handle multiple tasks as assigned.

• Ability to operate or learn production equipment and systems (print, embossing, mailing equipment).

• Comfortable performing repetitive tasks with sustained focus and accuracy.

• Basic computer skills including Microsoft Office and production systems.

• Effective communication and teamwork skills, with the ability to respond to direction and collaborate across functions.

• Demonstrates professionalism, reliability, and a proactive approach to work.

• Commitment to data security, confidentiality, and company standards.

• Experience in production, manufacturing, fulfillment, or mailroom environments preferred.

EDUCATION and/or EXPERIENCE

High School Diploma or equivalent and/or 0–2 years of related experience in production, fulfillment, manufacturing, mailroom, or similar environment; or an equivalent combination of education and experience.

WORK ENVIRONMENT

This position operates in a remote work environment with the expectation that the employee is able to report to the designated office location as needed for meetings, trainings, audits, or other business requirements. This role may require periodic on-site presence based on business needs. Advance notice will be provided when possible; however, flexibility to support in-person needs is required based on operational and contractual obligations.

COMPANY-WIDE STANDARDS AND COMPLIANCE REQUIREMENTS

All positions are required to:

• Comply with all company policies, procedures, and documented standards.

• Protect sensitive and confidential information in accordance with company data protection and security policies.

• Adhere to approved data transmission protocols and system usage requirements.

• Follow acceptable use standards for technology and internet access to reduce cybersecurity risk.

• Maintain physical security controls, including proper badge use and prevention of unauthorized access.

• Demonstrate professional, respectful, and work-appropriate conduct at all times.

• Adapt to system, workflow, and procedural changes as business needs evolve.

• Cooperate with cross-functional support and assist other departments when assigned.

• Maintain and continuously develop the technical, interpersonal, and conceptual skills required for the role.

• Support additional hours as needed to meet client delivery commitments and service level agreements (SLAs), based on business demand.

OTHER DUTIES

This job description is not intended to be all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Mental Demands

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex office administrative problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with managers, staff, customers, the public and others encountered in the course of work.

PRE-EMPLOYMENT REQUIREMENTS & POSITION DETAILS

Employment is contingent upon successful completion of all pre-employment requirements:

• Computer-based skills assessment
• Criminal background check and client-required screening
• Drug screening (medical exemptions considered in accordance with applicable law)

This is a full-time, Monday through Friday, hourly position.

Braille Works offers a competitive benefits package, including medical, dental, vision, and life insurance, as well as Paid Time Off (PTO), vacation, holiday pay, and a 401(k) retirement plan (subject to eligibility requirements).

Braille Works is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Braille Works is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you require assistance, please contact Human Resources.