IT Support Analyst (f/m/d) - onsite

Req ID: 381040

Competitive salary | Germany: 5 days/week on client site in Ratingen

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA is currently looking for an IT Support Analyst (f/m/d) - on site in Ratingen for our growing team in Germany.

Role Responsibilities:

• Be a contributing member of the End User Computing (EUC) Team providing support to End Users in a Client Environment
• Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
• Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
• Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
• Learn new and emerging technologies as needed, guided by business requirements.

Requirements and Preferences:

• Several years of experience in End User Computing, IT Support, Asset Management
• Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
• Basic understanding of ITL Framework is a must.
• Experience in using ITSM Tools like ServiceNow, Remedy etc.
• Work Experience in Azure cloud computing service.
• Very good communication skills (both spoken and written) in English & German - must have
• Ability to physically perform general office requirements.
• Certification in Azure fundamentals – Preferable.

Work location

5 days/week (German daytime business hours) on client site in Ratingen. On need basis travel to the other sites within Germany and Belgium. Occasional travel including overnight domestic may be required.

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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