Order Fulfillment Specialist Roanoke VA

Job Description

Job Description

Order Fulfillment Specialist

Location: Roanoke, VA

Job Type: Full-Time

Department: Operations

Reports To: Operations Supervisor

Join a Team That Powers Critical Infrastructure

At 2NSystems, we help keep mission-critical facilities powered, cooled, monitored, and protected. As a national leader in data center and critical facility solutions, we provide industry-leading products, turnkey services, and project management to customers across the United States.

Our mission is simple: to simplify and strengthen the complete lifecycle of critical infrastructure.

Everything we do is guided by our core values:

Alignment • Discipline • Respect • Partnership • Results Orientation • Transparency

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering exceptional customer service, we'd love to hear from you.

Position Overview

The Order Fulfillment Specialist plays a vital role in ensuring a seamless customer experience from quote to cash. This position manages the complete order lifecycle, including quoting support, order processing, vendor coordination, shipment tracking, invoicing, and customer communication.

You'll work closely with our sales team, customers, vendors, accounting team, and internal departments to ensure orders are fulfilled accurately, efficiently, and on time.

What You'll Do

Customer & Sales Support

• Support sales inquiries and deliver outstanding customer service.
• Update customer information and opportunities within our CRM system.
• Assist with preparing estimates, proposals, and project registrations.
• Obtain pricing and quotes from vendors and secure special pricing opportunities.
• Communicate product availability, lead times, and order updates to customers.

Order Management & Fulfillment

• Process customer orders accurately and efficiently.
• Track orders from receipt through delivery.
• Coordinate with vendors to ensure timely shipment and fulfillment.
• Provide customers with shipment tracking information and delivery updates.
• Confirm receipt of delivered orders and address follow-up needs.

Vendor & Billing Coordination

• Manage vendor billing requests and invoice processing.
• Review and verify vendor invoices for accuracy.
• Coordinate returns, credits, RMAs, and CMAs with vendors.
• Work closely with Accounting on sales tax, credits, and billing requirements.
• Ensure customer invoices are accurate and posted promptly.

Process Improvement & Administration

• Maintain organized records of orders, invoices, shipping information, and customer communications.
• Support the development and improvement of departmental processes and procedures.
• Assist with special projects and operational initiatives as needed.
• Collaborate across departments to ensure efficient workflow and exceptional customer service.

What We're Looking For

Required Qualifications

• High school diploma or equivalent combination of education and experience.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• Strong customer service mindset and professional communication skills.
• Proficiency with Microsoft Office and business software systems.
• Accurate data entry and administrative skills.

Preferred Qualifications

• Experience with CRM systems (Zoho preferred).
• Experience in order processing, customer service, operations, logistics, purchasing, or administrative support.
• Familiarity with invoicing, accounts payable processes, or vendor management.
• Success in This Role
• Successful candidates will be:
• Highly organized and detail-oriented
• Proactive and solution-focused
• Comfortable managing multiple priorities
• Strong communicators who build positive relationships
• Able to work independently while collaborating across teams
• Committed to delivering exceptional service to both internal and external customers

Why 2NSystems?

At 2NSystems, you'll join a growing organization where your contributions directly impact customer success and company growth. We invest in our people, value collaboration, and provide opportunities to learn, grow, and make a meaningful difference.

Our Culture Values

✔ Aligned

✔ Disciplined

✔ Respectful

✔ Partnership-Focused

✔ Results-Oriented

✔ Transparent

Schedule

Monday – Friday 7:30 AM – 5:00 PM

Occasional flexibility may be required based on business needs.

Apply Today

If you're looking for an opportunity to build a rewarding career with a company that values teamwork, accountability, and continuous improvement, we encourage you to apply.

2NSystems is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.