Receptionist

Description

Summary/Objective

Performs routine clerical, secretarial, and administrative work in answering telephones, receiving the public, providing customer assistance, and record-keeping.


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While maintaining a friendly and professional manner, receives the public and answers questions in person and by telephone, and refers to the appropriate person or department.
2. Answers central telephone system and directs calls accordingly.
3. Obtains an understanding of bank products and services to proactively assist customers.
4. Sorts, distributes, and processes incoming mail.
5. Orders, receives, and restocks supplies. Maintains supplies in the breakrooms and janitor closet. Organizes marketing collateral as needed.
6. Prints, sorts, stamps and mails notices as well as updates postage machine.
7. Performs new account file audit, reviews and communicates corrections. Assists with scanning responsibilities of operations files.
8. Assists with special projects as assigned.
9. Consistently demonstrates appropriate interpersonal communication skills with customers, coworkers, and outside vendors.
10. Follows all Unison Bank policies and procedures.
11. Regular and reliable attendance.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands

This is a largely sedentary role. The employee is regularly required to remain in a stationary position. The employee is occasionally required to move about inside the office. The employee is regularly required to handle files and documents as well as regularly operate a computer, keyboard, and phone. The employee must occasionally lift and/or move up to 25 pounds. The employee is regularly required to communicate with customers and other staff members and exchange accurate information in these situations. The employee is required to have close visual acuity to perform activities such as viewing a computer terminal and reviewing/inspecting documents.


Position Type/Expected Hours of Work

This is a full-time position.

Travel
Travel is local during the business day.

Required Education and Experience

High school degree or equivalent; up to 6 months of related experience; or an acceptable combination of education and experience.


Preferred Education and Experience

2 or more years in the banking industry.

Competencies

Customer/client focus.


Clerical.

Communication proficiency.

Technical capacity.


Flexibility.


Additional Eligibility Qualifications

None required for this position.

AAP/EEO Statement

Unison Bank is an equal opportunity employer.


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.