Dispatcher

• Receive and process Tow and Go service requests from law enforcement, citizens, and towing partners. 
• Provide great customer service and keep motorists calm and safe until help arrives. 
• Receive and process service requests, accurately documenting details into the dispatch system. 
• Dispatch wrecker companies in accordance with program procedures and guidelines. 
• Monitor and track dispatched calls, verifying response and clearance times. 
• Accurately document incident details and clearance times in dispatch systems. 
• Monitor ETAs and follow up on wreckers with delayed responses.
• Escalate service issues or concerns to your supervisor. 
• Provide professional and courteous communication with program partners. 
• Support emergency operations during severe weather or large-scale incidents. 
• This is an in-person position; must be able to work from Houston TranStar.
• Shift hours: 2:00pm - 10:00pm

• Experience working in dispatching or a call center setting is preferred
• Experience working in a fast-paced environment
• Must have strong customer service skills with the ability to remain calm under pressure

• High school or Associate’s Degree
• Entry-level position

• 1-3 years of experience with dispatching or working in a call center environment

All employees of H-GAC are required to reside within the agency’s region of service to support our commitment to excellence in service of our region.

H-GAC is an equal opportunity/ADA employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status.