Customer Service Specialist

About Us Affordable Landscaping Services is a fast-growing landscaping and maintenance company serving residential and commercial clients across Georgia. We are expanding our remote support team and looking for a reliable, friendly, and organized Customer Service Representative to assist our clients and field teams. If you enjoy helping people, solving problems, and working from home this position is for you! Position Overview The Customer Service Representative will handle incoming calls, schedule appointments, respond to customer questions, and support daily operations. You'll work closely with our dispatch and service crews to ensure clients receive fast and professional service. Key Responsibilities Answer and respond to customer calls, emails, and messages Schedule landscaping services and follow up on upcoming appointments Provide pricing information and service details Enter customer data into the system accurately Assist with billing questions and basic invoice support Communicate with field teams to coordinate routes and service updates Resolve customer concerns with a positive, helpful attitude Maintain detailed records of customer interactions Qualifications 1+ year of customer service, call center, receptionist, or administrative experience Strong communication skills (written and verbal) Comfortable with computers, phone systems, and scheduling tools Ability to multitask, stay organized, and work independently Friendly and professional personality Reliable internet connection Bilingual English/Spanish