Operations Supervisor

WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies, with the operational expertise and financial resources to serve the Midwest’s energy needs safely, reliably and responsibly. Our subsidiaries focus on reliable service, customer satisfaction and shareholder value. Together, we provide energy services to more than 4.5 million customers in Wisconsin, Illinois, Michigan and Minnesota. Our combined assets allow operating efficiencies across 70,600 miles of electric distribution lines, 50,700 miles of natural gas distribution and transmission lines, and 7,100 megawatts of reliable power plant capacity. Our family of companies is committed to delivering world-class reliability and the very best customer care anywhere. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. Job Summary The Operations Supervisor manages internal resources, external contracted resources and business applications/processes based on the need of the business unit. This includes (but not limited to) supervisory tasks in Gas Operations related to construction, design, planning, and scheduling. The Operations Supervisor is responsible for overseeing the construction or maintenance activities related to the company’s transmission and distribution infrastructure within an assigned area. Job Responsibilities

• Plan, coordinate and conduct safety meetings to communicate safety requirements, updates and training required.
• Manage work assignments to minimize overtime and costs while maintaining optimal customer service.
• Conduct daily tailgate sessions to communicate work assignments, review procedures, and discuss safety hazards and mitigation techniques.
• Motivate and engage employees to increase efficiency, productivity, availability, safety performance and core expectations.
• Coach, counsel, and train employees for improved job performance. Implement and administer the progressive disciplinary process when appropriate.
• Apply knowledge of labor contracts to decisions regarding scheduling, work assignments, and performance issues.
• Evaluate performance, coach, develop and conduct annual performance reviews with individual employees.
• Ensure that all customer expectations are meet through timely response and quality work.
• Supervise all customer requested work to ensure customers’ negotiated dates are met.
• Work through various channels to keep customers informed prior to and during planned outages.
• Resolve issues relating to customer concerns/questions.
• Coordinate activities for storm restoration/gas emergencies and communicates field issues in order to keep customers informed.
• Manage all trouble or emergency work within a defined area.
• Work with Customer Service group, or others, to audit work from design through construction. Provide feedback to appropriate work groups, or contractor work force, for process improvement.
• Visit work sites to observe crews and inspect work in progress. Ensure work is being performed safely using appropriate personal protective equipment, hazard mitigation, tools, equipment, etc.
• Ensure quality work is performed in accordance with appropriate construction standards, and/or contract provisions.
• Ensure compliance with all rules, regulations, codes, and laws for employee and contractor installations.
• Manage area budget by controlling costs of tools, materials, work hours and vehicle expenses associated with work. Approve contractor invoices as appropriate.
• Build and maintain positive relationships with employees, unions, customers, building trade groups, and government agencies.
• Engage employees to promote an inclusive workforce and team.
• Work with customers to proactively identify needs and problems.
• Respond to complaints associated with crew or contractor performance and work with customer to resolve.
• Participate in community activities as a representative of the company.
• Coordinate facilities management for repairs, maintenance, etc.
• Represent the office or the Area on special projects teams, committees, and industry organizations as assigned.
• Become efficient at the use of computer, associated hardware and applications in order to perform job in an efficient and safe manner.

• High School Diploma, HSED, or GED
• 3 years' experience in utility or similar industry and/or 3 years' experience in supervision of direct reports.
• Good working knowledge of union contracts and employee relationship building.
• Ability to establish and maintain good working relationships with employees, contractors, and community groups.
• Valid driver's license.