Automotive Service Manager

Service ManagerMills Auto Group is looking for a Service Manager for Classic Toyota of Henderson who will be responsible for overseeing and managing all aspects of the service department, including customer service, operations, and profitability. This is a full-time position in the auto industry based in the Raleigh, North Carolina area. This is an individual contributor role with a base salary plus commission, and the total compensation can range from $90,000 to $150,000 per year, paid semi-monthly.Compensation & Benefits:Base salary plus commission structureTotal compensation ranging from $90,000 to $150,000+ per yearPaid semi-monthlyHealth insurance benefits401(k) retirement planPaid time off and holidaysEmployee discounts on vehicles and servicesResponsibilities:Manage and supervise a team of service technicians and support staffMaintain a high level of customer satisfaction by ensuring timely and efficient serviceMonitor and improve the department's profitability by analyzing and controlling expensesDevelop and implement strategies to increase service department revenueReview and approve service estimates and invoices to ensure accuracy and fair pricingOversee inventory management and ordering of parts and suppliesEnsure compliance with safety and environmental regulationsTrain and mentor service department employees to achieve individual and team goalsCreate and maintain a positive work environment and promote teamworkHandle customer escalations and resolve any service-related issuesStay updated on industry developments and trends to identify opportunities for growth and improvementRequirements:At least 5 years of experience in an automotive service management roleProven record of success in managing a profitable service departmentExcellent leadership, coaching, and communication skillsStrong knowledge of automotive repair and maintenanceFamiliarity with dealership software and systemsAbility to work in a fast-paced and dynamic environmentStrong problem-solving and decision-making abilitiesHigh school diploma or equivalent (college degree preferred)Location: Classic Toyota of HendersonAbout the Dealership:The Mills Auto Group, which is seeing rapid growth in the automotive space. Family-owned and operated, we are proud to have grown from 1 to 40 dealerships. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often.In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees’ college education! We encourage you to get involved with our community outside of the office as well. Whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.