Entry Level Customer Service Advocate

About Curis Functional Health

At Curis Functional Health, we're passionate about enhancing the wellbeing of every patient that walks through our doors. We operate multi-disciplinary functional health centers where chiropractors, mental health therapists, and nutritionists take a patient centered approach to addressing the root cause of health issues and to restoring patient wellbeing. We operate 50+ locations across multiple states and are proud to have been recognized as one of the fastest growing companies in the US by INC Magazine.

Job Summary: We are seeking a friendly and patient-focused Customer Service Advocate to join our team. In this role, you will be responsible for handling inbound and/or outbound calls, assisting customers with inquiries, resolving basic issues, and providing excellent customer service through our scheduling process. This is ideal for individuals with strong communication skills and a desire to help patients looking for care.

Key Responsibilities
• Customer Service: Assist patients through their calls, requests, and general touchpoints.
• Scheduling Appointments: Schedule new patients into clinics based on request.
• Responding to Inquiries: Answer requests for information or book consults with doctors to assist potential patients.
• Handling Clinic leads: Manage and follow up on call, web, and ad booking requests.
• Inbound and Outbound calls: Answer incoming calls, respond to patient inquiries and scheduling requests in a professional manner.

Skills
• Communication Skills: Excellent verbal and written communication skills are essential for interacting with patients and medical staff.
• Customer Service Skills: Ability to handle patient inquiries and provide a positive experience.
• Organizational Skills: Ability to manage schedules, track appointments, and maintain accurate records.
• Computer Skills: Proficiency in using scheduling software and electronic medical records or willingness to learn new software.
• Problem-Solving Skills: Ability to address scheduling conflicts and patient concerns.

Qualifications
• High school diploma or equivalent required.
• Previous customer service experience is a plus but not required.
• Strong verbal communication and active listening skills.
• Basic computer skills and the ability to navigate multiple systems.
• Ability to work in a fast-paced environment and handle a high volume of calls and web requests.
• Willingness to learn and adapt to company policies and procedures.
• Availability to work flexible shifts, including evenings and weekends if required.