Associate Manager, Energy Customer Support

What To Expect

As an Associate Manager on Tesla's Energy Customer Support team, you will drive the daily operations of our customer support organization, delivering excellent results across all pillars of performance — customer experience, people development, operational excellence, and financial outcomes — quarter after quarter.

Customer Experience: You will champion a culture of exceptional service, holding yourself and your team to the highest standards of customer care. Tesla's Energy customers are transforming the way the world uses power, and you will ensure every interaction reflects that importance. You will coach your team to elevate their approach, and develop and implement processes that continuously raise the bar on service quality.

People Leadership: You lead by example. You prioritize your team's success, foster open communication, active problem-solving, and a positive work environment. You will inspire and coach your team to meet daily and long-term goals, and collaborate with fellow Energy Managers to drive the growth and development of every individual on your team.

Operational Excellence: You maintain a comprehensive understanding of your service center's performance and partner with Service leaders to improve efficiency and eliminate waste. You will facilitate high-performing teams, promote safety, quality, and continuous improvement, and ensure that excellence is reflected in every decision you make.

Financial Acumen: You know your numbers. You understand how daily operations connect to broader business outcomes, and you drive results across productivity, quality, output, cost, and revenue and margin where applicable.

What You'll Do

• Effectively manage, coach, and develop assigned technical leadership to achieve the required quality and service goals while upkeeping morale and culture standards
• Keep open communication with key stakeholders to establish targets for quality, speed and cost in line with customer and business needs
• Work with employees to resolve technical and personnel problems
• Conduct regularly scheduled one-on-one developmental meetings with team members to facilitate their professional development
• Collaborate with business partners to scale and grow the service production team in support of company targets
• Perform other duties as assigned by the Service Manager
• Collaborate with Engineering, Developers, and project managers to execute improvements

What You'll Bring

• 2+ years’ experience leading in a technical or engineering environment
• Prior experience in the Residential Energy industry including Solar and Battery backup systems
• Excellent interpersonal and communication skills
• Ability to work with steady composure while under pressure in a deadline-driven environment
• Strong understanding of electrical, structural, and engineering concepts
• Ability to work business to business with other industry professionals at a high level in a fast paced environment
• Strong technical skills in Outlook, Excel and PowerPoint

Benefits

Compensation and Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

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