Support Staff

Voa Northern California & Northern Nevada Support StaffWe are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope across Northern California & Northern Nevada.VOA-NCNN, a Certified Great Place to Work, is recruiting for part-time overnight Support Staff for the Family Shelter at our Parker House program. Parker House is an 85-bed facility providing short-term emergency housing (up to 30 days) and intensive supportive services for homeless families with dependent children. This position will be between the hours of 10:30pm and 7:00am the following day Monday - Thursday.ResponsibilitiesThe Support Staff is responsible for assuring quality service in a safe, non-judgmental manner to all program participants compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with program participants and team members, assessment of participant's needs, supporting the safety and the integrity of all residents, and performance of all work duties as required. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.A. Responsible for performing daily work requirements to achieve established objectives of the department.Explain program rules and regulations to residents and facilitate residents' observance of the rules.Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.Provide "awake" shift coverage and maintain grounds security at all Conduct hourly safety and security checks during designated periods.De-escalate crisis before it develops and respond to crisis in an appropriate manner, providing emergency assistance to clients and co-workers as necessary.Maintain daily reports to provide statisticalPerform housekeeping and other maintenance tasks as needed, i.e. change light bulb, plunge toilet, etc. Prepare rooms for next resident; maintain/monitor staff area cleanliness, etc. to meet health/sanitation requirements of city and county.Respond to all client questions andPerform clerical duties on shift, e answer telephone, record message and file as necessary.Maintain clear, thorough, routine communication with all residents.May perform other duties as assigned.B. Responsible for assistance with clientSupport VOA staff in implementing plans to assist the residents in the successful completion of the program.Role model positive behavior to help clients as they work towards self-C. Responsible for all areas of daily program maintenance in compliance with companyDocument and report all client concerns and/or infractions that can impact the program security.Complete all shift logs, observation logs, and incidentMonitor inventory of program equipment and supplies and take appropriate action to replace or restock as needed.Secure approval for exceptions to standardNotify management of potential workflow problems and resource needs necessary to attain performance standards.Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.Communicate with on-site staff, Program Manager, service providers and external county/state/city program representatives as required.Direct available resources asComprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.D. Responsible for the assistance of training and development of newAssist the Program Manager in department orientation and training of new employees as requested to assure quality work outcomes.Identify appropriate ongoing training for both new and existing staff and report needs to management.Serve as part of the development team by providing information and support for the development of quality operations.Maintain an above average working knowledge of fire, safety, and health standards to assure safe work environment for clients and all personnel.E. Responsible for self-development.Continually learn and enhance technical and interpersonalAttend staff meetings/assigned training and complete required certifications, i.e. CPR, First Aid, etc.QualificationsThis position requires demonstrated ability to communicate and comprehend oral and written instructions and to provide services to clients without ethnic or social prejudices. It requires general knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities. Must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning. Must have the flexibility to work irregular hours and have the willingness to function as a team member. Computer skills required. Must pass all required background clearances in accordance with agency, County, State, and federal standards. CPR/First Aid certification is required within 90 days of employment. Completion and maintenance of all required training and health clearances.Specific skills required:Teamwork skillsOral and written communication skillsAbility to assist other peopleOrganizational skillsComputer skillsAnalytical and decision-making abilityPhysical requirements:Lift and move up to 50 poundsStand, walk, bend, stoop, and sit frequentlyKneel occasionallyClimb stairs regularlyPhysically able to safely maneuver weight distribution of a client in an emergency situationPay RangeUSD $19.00 - USD $19.00 /Yr.