Supervisory Telephone Operator

Supervisory Telephone Operator

Major Duties:

• Supervises all telephone operators as well as oversees all telephone operator functions.
• Works directly with the telephone operators, medical staff and administrative support regarding procedures, policies, directives as well as after-hours patient care and general telephone services.
• Manages all telephone operator administrative functions and collaborates with the Communications Specialist and Assistant Chiefs of PCAS, who oversee functions as patient related technology support of medical campaigns and clinical programs within the medical center.
• Supervise the work of office, administrative and telephone customer care employees to maintain deadlines, and proper procedures, correcting errors or problems and ensure adherence to quality standards.
• Participates in management discussions, decisions, and policy making regarding telephone operations for the medical center.
• Coordinates telecommunication activities with medical center management and other supervisory personnel as well as with other work units or departments.
• Generates telephone operational reports, updating on-call and valid contact information, announcing real-time procedure changes, coordinating communication bulletins and updates as well as emergency communications, drills, and exercises.
• Trains or instruct employees in job duties, departmental and medical center policies or arrange for training to be provided.
• Schedules work assignments, assures equitable distribution of work, and sets short and long-term goals as well as priorities.
• Responsible for ensuring timely performance of work of a satisfactory quantity and quality.
• Counsels employees on technical work matters and personally provides or obtains guidance for employees on administrative matters.

Work Schedule: Full time Monday-Friday 7:30AM-4:00PM

Virtual: This is not a virtual position.

Position Description/PD#: PD928670

Relocation/Recruitment Incentives: Not authorized

Critical Skills Incentive (CSI): Not approved

Permanent Change of Station (PCS): Not authorized