Futures & OTC Client Service Sr Analyst Hybrid

Futures & OTC Client Service Sr Analyst Hybrid

The Futures & OTC Client Service Sr Analyst is an intermediate level position responsible managing the front to back operational client relationship for our Futures and OTC clearing clients. This often requires coordination with the other internal Operations, Sales and other members of front office. The overall objective of this role is to provide white glove service to our clients and be their main point of contact for all operational queries.

Responsibilities:

• Serve as the clients go to person for all operational items while driving resolution in a timely manner
• Resolve complex process problems which require an in-depth evaluation of basic securities processing procedures and industry standards
• Offer advanced solutions for assigned securities processing areas
• Drive client automation and decrease high risk manual touch points
• Serve as the client's expert for all items related to their futures clearing
• Provide white glove client service for the entire client relationship and ensure operational items are closed out on a timely basis
• Assist with the development of new processes that will focus on streamlining the client service team's tasks
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications :

• 5-8 years of relevant experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Self-motivated and have the ability to critically think through complex client issues while driving resolution
• Ability to collaborate across multiple streams of business

Education:

• Bachelor's Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.