Certified Clinical Medical Assistant

Description

Tennessee Voices Inc. is Tennessee's collaborative leader in mental health and family well-being. Each year, we serve thousands of children, parents, and adults across all 95 counties with services that prevent crisis, heal trauma, and build long-term stability. Our model works because it's whole-family, trauma-informed, and community-driven. By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger.

Summary: The Certified Clinical Medical Assistant (CCMA) provides comprehensive patient care and administrative support to the Sr. Clinical Director of Adult Services. The CCMA is responsible for providing high quality patient care, while supporting programmatic safety and efficiency. This role emphasizes evidence-based, strength-based, and culturally responsive care within a multidisciplinary team, in alignment with TDMHSAS standards, grant requirements, and applicable state and federal regulations.

Essential Duties & Responsibilities:

Clinical Duties

• All clinical tasks completed must be delegated by the Sr. Clinical Director of Adult Services and/or the Medical Director
• Knowledgeable and proficient with medical and mental health terminology
• Proficiency in performing point-of-care procedures as directed; Administer Long-Acting Injectables; Obtain Vital Signs (Manual and digital); Perform Glucose Testing, Phlebotomy, Diagnostic Tests, and Urine Drug Screens
• Support medication maintenance and prescribing in collaboration with the Sr. Clinical Director; prescription renewal and discontinuation, active medication list maintenance, and prior authorization completion, in alignment with agency policy, within formulary regulations, and in compliance with state regulations.
• Provide support during patient crisis situations and on-call support when needed during emergencies.
• Provides patient education regarding medications, risks, benefits and reasonable outcome expectations when needed.
• Perform patient tirage and data collection.
• Provide basic patient care as directed by the Sr. Clinical Director
• Ability to manage a complex census of high-need, chronically mentally ill patients as directed by the Sr. Clinical Director.

Administrative Duties

• Communicate effectively with Sr. Clinical Director, team members, community partners, and patients.
• Follow safety, infection, and clinical protocols
• Support Sr. Clinical Director with training and enforcement of safety and clinical protocols
• Support and manage patient schedule for Sr. Clinical Director
• Facilitate smooth care coordination between providers
• Ability to access, document, and manage data in an Electronic Client Record, per agency and TDMHSAS standards.
• Complete clinical chart audits monthly
• Maintain clinical supplies
• Ability to support patients utilizing best care practices, industry standards, organizational guidelines, appropriate accreditation standards, and applicable federal laws, including HIPAA.

Other Skills and Abilities:

• Must be well-organized, attentive to detail, able to efficiently multitask, and independently mange time
• Ability to seamlessly transition between clinical and administrative tasks.
• Knowledge of licensure and other environmental regulations.
• Ability to act effectively in stressful situations.
• Autonomously maintain and update certifications, and provide renewals to Sr. Clinical Director and HR.
• Personal compliance with all TNV Policies and Procedures.
• Ability to manage spreadsheets and report mandatory data.
• Attend all required meetings, supervisions, and trainings.
• Ability to travel weekly; access to reliable transportation and current auto insurance required.
• Access to reliable home internet service required.
• All other duties as appropriate and needed, essential to grant operations and basic client care, not necessarily included within description of responsibilities, as assigned by the Sr. Clinical Director of Adult Services.

Qualifications:

• Current certification as a Clinical Medical Assistant (CCMA)
• A minimum of two years of experience with clients with Severe and Persistent Mental Illness and/or IDD.
• Non-profit organization experience and work history across the lifespan also strongly preferred.

Core Competencies:

• Communication Skills : The ability to convey information clearly and effectively, both verbally and in writing.
• Teamwork : The capacity to work collaboratively with others to achieve common goals.
• Problem-Solving : The ability to analyze issues, identify solutions, and implement effective strategies.
• Adaptability : The skill to adjust to new conditions and handle unexpected challenges.
• Leadership : The ability to guide and motivate a team towards achieving objectives.
• Technical Proficiency : Specific knowledge or skills related to the tools and technologies relevant to the position, including EHR systems, Microsoft Office Applications, UKG
• Customer Service Orientation : The ability to understand and meet the needs of clients, coworkers, and community partners effectively.
• Time Management : The skill to prioritize tasks and manage time efficiently to meet deadlines.

Certificates, Licenses, Registrations: Valid driver's license, proof of automobile insurance, Clinical Medical Assistant Certification, CPR & First Aid.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, push, pull and carry/lift up to 50 pounds. The employee is occasionally required to climb, bend or crouch. Specific mental abilities required by this job include continuous concentration to detail; ability to remember multiple tasks, oral and written communication; and an attention span of 1+ hour(s) on a task.


Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.


Performance Evaluation: Employees are evaluated on an annual basis. Performance Reviews are completed electronically by the employee's direct supervisor then reviewed and approved by regional or program leadership. Employees are given the opportunity to review their performance evaluation with their supervisor and will be required to acknowledge receipt of the annual review electronically.


Core Values: V.O.I.C.E

V - Vulnerability and Integrity. We lead with truth and act with authenticity. We choose deeds over words and transparency over pretense. We hold ourselves and each other accountable by following through on our commitments. Trust is built through kind, honest, ethical, and clear communication. We know our strengths and share them with intention.


O - Openness and Connection. We foster belonging and celebrate one another. We promote an environment where everyone feels safe, included, and heard. We value diverse perspectives, invite honest feedback, and lead with a welcoming spirit. We celebrate our wins-big and small-and lift each other up through support, presence, and shared pride in our work.


I - Innovation and Growth. We cultivate curiosity and embrace change. We embrace lifelong learning and welcome questions, feedback, and growth. We keep an open mind and heart, recognizing there is always more to learn and new perspectives to consider. No idea is too small and no voice is too quiet. We lean into the unknown, explore bold ideas together, and support one another across roles because shared growth moves us all forward.


C - Compassion and Hope . We lead with heart and serve with purpose. We show up with dedication, warmth, empathy, and humility. We listen with care and assume the best in others. We stay present and grounded, even when things are difficult, because we believe in the future we're building for every child, family, person, and community we serve.


E - Experience and Insight. We believe in the power of lived and learned experiences. We rise by lifting others. We are driven by a deep passion for service and guided by the voices of those we serve. Our purpose is to help others flourish and build resilience and a better future. Grounded in joy, lifted by humor, and guided by vision, we stay focused on what matters to create lasting, meaningful change.


Promotion & Advancement: To be considered for promotion to a higher position, the employee must have met the personal and professional development requirements established by the company and must have demonstrated strong on-the-job performance. Please see your supervisor or manager for additional details.


Job Accommodations: If you need to request reasonable accommodations to perform the essential functions of this job, please contact Human Resources at View email address on click.appcast.io.


All employees are expected to uphold the highest standards of integrity and ethical conduct, comply with all applicable laws, regulations, and organizational policies (including HIPAA and confidentiality requirements), promptly report compliance concerns, and actively participate in required compliance and ethics training to support a culture of accountability and quality care.