TEST - DO NOT APPLY - Assistant Manager for Aftermarket Operations - Platte Outlet

Job Description

Job Description

Application Deadline: 10/12/2026 

Goodwill of Colorado is seeking an experienced, high-energy Assistant Manager for our Platte Outlet! 

Do you have management/supervisory experience in retail, restaurant, logistics, production, warehouse or similar industries?  Do you have significant customer service, financial/monetary, production/inventory, and staff management experience? Have you lead a team of 20 to 30 employees?  Our Assistant Manager position may be the opportunity you are looking for! 

Open availability is required.**

This full-time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.  

This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.   Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.   Goodwill changes lives across Colorado! With more than 20 programs serving individuals who have a disability, those with barriers to employment and seniors, we are always looking for team members who are passionate about being part of our mission: helping individuals achieve greater independence. 

JOB SUMMARY:

The Assistant Manager, Secondary Markets Operations (AMSM) will manage the daily operations of our Outlet Store located at our Retail Support Center (RSC) in an assistant role, maximizing profits while ensuring customers/donors receive the highest level of customer service at this non-traditional shopping experience, and maintaining an “Attitude of Gratitude” to support the mission of the organization.  

The AMSM will also manage the Recycling Operations of the RSC (with the assistance of the Supervisor, Recycling) administrating all aspects of the recycled and salvageable goods processing system. The AMSM will also support the RSC Manager in implementing best practices for processing, storage, and salvage for the organization. 

This position offers you the opportunity to play an influential and visible role as our company grows. Training will begin immediately to prepare you to be responsible for effective and efficient management of our Outlet Store and Recycling Operations. 

ESSENTIAL FUNCTIONS:

• Stock, pull, load/unload merchandise, check prices, clean and straighten the Outlet Store, ensuring the Store’s appearance is always at its best. Operate a cash register. Able to run and train on the use of the tipper for the boats and drive a forklift.
• Hire, supervise, and discipline staff assigned to the department. 
  • Conduct personnel interviews. 
  • Conduct employee evaluations and present them to employees prior to the due date. 
  • Train all department personnel in proper sorting and handling of all material. 
  • Schedule staffing to accommodate special and seasonal requirements.
• Increase the effectiveness of our mission efforts by creatively motivating and empowering staff to perform to their highest potential. Provide leadership, training, and support to all subordinates in all areas. Ensure continuity of operations at all levels. Ensure open communication.  
  • Ensure intensive training of newly assigned personnel and provide frequent refresher training throughout the department, with special emphasis on safety, maximization of department’s sorting potential.   
  • Evaluate all employees and assess deficiencies to develop peak performance.
• Promote harmony within and between all employees under their supervision. Consistently apply and implement Goodwill of Colorado policies and procedures to protect Goodwill of Colorado from legal liability. Report any situation to the Secondary Markets Manager that may require attention or action. Provide recommendations and workable solutions whenever possible.
• Works with the Shift Supervisors to ensure that all clerical, administrative and operational duties, and procedures are accomplished timely and accurately, be able to perform all functions necessary to open and close the store, assist the Secondary Markets Manager in preparing the annual budget.
• Works with the Supervisor, Recycling, to increase the efficiency of our recycling operations through effective organization and management of processes and activities, as well as by diligent coaching and development of our recycling staff.
• Helps to ensure a member of the store staff participates as a member of the Goodwill Safety Committee.
• Implement procedures in safety and security; respond to all alarm and police calls.
• Work cooperatively with all department heads to ensure the most effective and efficient handling of donated goods.
• Other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High school diploma or equivalent is required; A College degree is preferred.   

Experience:

• At least two (2) years’ experience in retail sales. At least two (2) years’ proven experience in employee supervision, employee on-the-job training, administrative functions, customer relations, and general store operations is required.
• Preferred experience in recycling and salvage material sales. Possess knowledge of distribution systems. One (1) years’ experience in thrift store retail operations is desirable. One (1) year safety-oriented background is a plus. 

Other:

• Administrative functions, customer relations, cash register operations, and general office applications are required to include record-keeping skills and computer knowledge. Working knowledge of point-of-sale systems is a must. Knowledge in Word processing and computer input. Ability to not only use a computer, but to help employees use one also. Proficiency in Microsoft Office preferred.
• High-energy, critical thinker, with strong organization skills to manage people and scheduling, and the ability to work within a deadline-pressured environment.  
• Must be a creative, independent thinker with strong attention to detail. Must possess ability to communicate effectively with customers, staff, peers, and subordinates. Provide excellent customer service. Must have ability to work with individuals with disabling conditions. Must have strong work ethic, be a self-starter, problem-solver, and team player. Must be adaptable and dependable. Must be an advocate for our mission and values.
• Must have ability to understand and follow all Goodwill of Colorado safety standards and guidelines, and to read, comprehend, and follow Goodwill of Colorado Employee Handbook, departmental manuals, and all numbered or supplemental policies.
• Warehouse/Recycling knowledge, forklift experience preferred but not required. 
• Must maintain confidentiality.
• Must be able to work varied schedules to include weekdays, weekends, evenings, and holidays.  Work any hours necessary to provide complete store coverage and supervision. 
• Must have own transportation and be reachable after hours.

*Per contract requirements with vehicle insurance provider: Qualified candidates must be 21 years of age and have no major traffic violations for previous 3 years (for driving/insurance purposes). Must have reliable transportation; must also be able to operate company vehicle.

Core Competencies: 

• Communication, Level 2
• Customer Focus, Level 2
• Excellence, Level 2
• Knowledge and Skills, Level 2
• Teamwork, Level 2
• Trust, Level 2
• Decision Quality, Level 2

Functional Competencies:

• Results

Physical Requirements

Attachment to Job Description

Job Title: 548 – Assistant Manager, Secondary Markets Operations

Dept Number: Varies – Operations 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - FREQUENTLY

CARRYING:

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - FREQUENTLY

REACHING:

Above Shoulder - OCCASIONALLY

At Shoulder - FREQUENTLY

Below Shoulder - OCCASIONALLY

TWISTING - OCCASIONALLY

BENDING - OCCASIONALLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - OCCASIONALLY

HEARING - CONTINUOUSLY

VISION:

Visual, close - FREQUENLTY

Visual, distant - OCCASIONALLY

Visual, depth perception - FREQUENTLY

HANDS/FINGERS:

Simple grasping - FREQUENTLY

Fine Manipulation - CONTINUOUSLY

Repetitive Movements - CONTINUOUSLY

WALKING - FREQUENTLY

STANDING - FREQUENTLY

SITTING - FREQUENTLY

SPEAKING - CONTINUOUSLY

OTHER, please describe - Driving