PRACTICE MANAGER

Job Details Job Location: Reidsville, GA 30453, Position Type: Full Time, Education Level: High School / GED, Job Shift: Morning, Job Summary: The Practice Manager works collaboratively with physicians, program managers, clinical leadership, and administrative staff to ensure the efficient, compliant, and customer-focused operation of multiple behavioral health and substance use disorder service locations. This position oversees operational workflows, practice management functions, staffing coordination, quality improvement initiatives, financial performance monitoring, provider support activities, and operational analytics. The Practice Manager supports implementation of organizational strategies through data analysis, performance improvement initiatives, operational oversight, and continuous evaluation of clinic services. Essential Functions Works closely with program managers, physicians, clinical leaders, and administrative staff to ensure effective operations across multiple behavioral health service locations. Collaborates with providers and staff to maintain practice efficiency, service quality, consumer satisfaction, and operational effectiveness. Supports organizational business strategies through analysis and interpretation of operational and performance data. Maintains continuity of operations by identifying operational needs, documenting processes, monitoring workflows, and communicating recommendations to leadership. Ensures policies, procedures, workflows, and regulatory requirements are followed consistently. Coordinates administrative and operational support functions for clinical programs. Works closely with prescribing staff to coordinate operational aspects of medical and psychiatric services. Provides orientation and training support for providers regarding operational systems, electronic health records, and organizational procedures. Develops and facilitates operational and workflow training for staff. Assists leadership in identifying training needs and developing educational programs to improve performance. Evaluates operational procedures and training effectiveness and implements necessary improvements. Supports achievement of organizational goals through ongoing monitoring and process improvement efforts. Monitors staffing levels, schedules, productivity, patient flow, and operational performance indicators. Supports clinic revenue growth, efficiency initiatives, and resource management efforts. Maintains knowledge of reimbursement processes, insurance requirements, authorizations, and payer regulations. Provides guidance and communication regarding reimbursement and operational changes affecting staff and providers. Monitors financial, operational, and quality performance indicators and addresses identified variances. Coordinates workflow improvements to optimize consumer access, engagement, and service delivery. Participates in quality improvement projects and compliance monitoring activities. Performs related duties as assigned. Required Knowledge & Skills Ability to communicate effectively both verbally and in writing. Ability to analyze operational data and utilize software applications effectively. Ability to read, understand, interpret, and implement written and verbal instructions. Ability to remain calm and respond appropriately during emergency situations. Ability to establish and maintain effective working relationships with providers, consumers, staff, and community stakeholders. Ability to work effectively as a member of a multidisciplinary team. Ability to manage multiple priorities and shift attention appropriately without compromising quality. Ability to establish priorities and coordinate operational activities. Strong organizational and time management skills. Knowledge of office administration and healthcare practice management principles. Knowledge of human resource management practices. Knowledge of healthcare administration, operational planning, and workflow management. Knowledge of reimbursement processes, insurance requirements, and regulatory standards. Knowledge of quality improvement methodologies and operational performance metrics. Ability to develop training programs and facilitate staff development activities. Ability to evaluate operational effectiveness and implement process improvements. Leadership skills with the ability to manage changing priorities and organizational demands. Primary Responsibilities, but not limited to Provides operational leadership and practice management support for behavioral health clinics. Coordinates provider, staff, and clinic operational activities. Monitors quality, productivity, access, and financial performance indicators. Supports provider onboarding, training, and workflow development. Assists with staffing, scheduling, and operational planning activities. Ensures compliance with organizational, payer, and regulatory requirements. Implements performance improvement and operational efficiency initiatives. Supports achievement of organizational goals and strategic objectives. Qualifications: Competencies Communication Accountability/Responsibility Cooperation/Teamwork Creative Thinking Customer Service Dependability Flexibility Initiative Analytical Data Gathering Job Knowledge Judgment Professionalism Quality/Quantity of Work Leadership/Supervision Required Education & Experience Bachelor’s degree in Healthcare Administration, Business Administration, Public Administration, Management, Human Services, or a related field; OR High School Diploma or GED equivalent with significant progressively responsible experience in healthcare practice management, clinic operations, or medical office administration. Experience managing healthcare, behavioral health, or medical practice operations preferred. Experience with insurance reimbursement, operational analytics, and quality improvement initiatives preferred. Upon appointment to the position, the employee assumes responsibility for meeting and maintaining all minimum qualification requirements, including applicable certifications, licenses, continuing education, competency validations, and mandatory annual or recurrent training. Failure to maintain such requirements may affect eligibility to perform assigned duties. Supervisory Responsibilities Clearly establishes and communicates goals and accountabilities. Monitors and evaluates employee performance. Provides effective coaching, mentoring, and performance feedback. Identifies employee development needs and supports professional growth. Develops innovative approaches to improve services, operations, and organizational outcomes. Communicates regularly regarding goals, expectations, and performance measures. Initiates corrective action when performance standards are not achieved. Conducts performance evaluations and provides constructive feedback. Recognizes employee contributions and accomplishments. Promotes employee development, engagement, and continuous improvement. Work Environment This position operates primarily in professional office and healthcare clinic environments. The role routinely uses computers, electronic health record systems, telephones, printers, scanners, photocopiers, and other office equipment. Occasional travel between Gateway locations is required. Physical Demands Frequently walks, sits, stands, and kneels. Occasionally climbs, balances, bends, and stoops. Frequently lifts and/or moves up to 15 pounds. Works at a computer for extended periods. Frequently utilizes fine hand-eye coordination, hearing, and visual acuity. Travels between Gateway sites and service locations as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Gateway BHS promotes a drug/alcohol-free work environment through mandatory pre-employment drug testing. Terms & Conditions Reports to work when scheduled and begins and ends work as expected. Reports anticipated tardiness or absence to the supervisor. Observes policies regarding meal and break periods. Uses work time appropriately and efficiently. Requests and utilizes leave appropriately. Maintains a professional appearance in accordance with site dress code requirements. Observes health, safety, and sanitation policies. Performs work according to all applicable rules, regulations, policies, and guidelines. Ensures licensure and certification are current and active without suspension or revocation throughout employment. Ensures compliance with required training, including new employee orientation. Does not engage in activities other than official business during work hours. Does not report to work under the influence of alcohol or drugs. Adheres to Gateway’s Standards of Conduct 3.13 and Employee Ethics 3.23. May be required to remain at or return to work during agency incidents or emergencies and may work non-traditional schedules as necessary to support agency operations. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee in this job. Duties, responsibilities and activities may change at any time with or without notice. #J-18808-Ljbffr