Customer Service Lead - Part-Time

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind, ensuring a customer‑first focus remains a top priority while maintaining friendliness, speed of checkout, and customer service excellence. Key Responsibilities Model company core values, Our Burlington philosophy, and appropriate back‑of‑house standards and execution strategies for the receiving team. Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer‑first focus and delivering a consistently great experience to all customers with a high level of professionalism. Maintain a neat and orderly front‑end area, troubleshooting issues with registers and transactions. Coordinate meal and break periods and monitor schedule adherence. Requirements Candidates must be able to work a flexible schedule, including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, and the ability to stand and walk for extended periods of time. Pay and Benefits Competitive hourly wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We offer a variety of training and development opportunities to support your growth with us. Location 01080 - Somerville Posting Number P1-1076615-7 Address 133 Middlesex Ave Zip Code 02145 Position Type Regular Part‑Time Career Site Category Store Associate Position Category Retail Store Base Pay $16 - $16 per hour It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. #J-18808-Ljbffr