Satellite Operations Center Technician

Satellite Operations Center TechnicianIf you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced Satellite Operations Center Technician.Clearance: Active TS/SCI ClearanceWork Schedule: Full-time, Onsite, Shiftwork.Role Overview:The Satellite Operations Center Technician will provide Tier 1 and Tier 2 satellite and network operations support. The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment. The Technician will provide daily operational support for iDirect technologies hub and remote systems supporting global TDMA/IP networks. An integral part of the team, the Technician's tasking will include shift work including some weekends and holidays.General Skillset:Experience with Microsoft OfficeVerbal and written communication skillsAbility to work both collaboratively and individuallyCritical Thinking SkillsAbility to give presentations and briefings as neededSpecific Skillset:Continuously monitor network and satellite space segment performance to provide customer Tier 1 and Tier 2 support as requiredRemotely troubleshoot VSAT systems via iDirect softwareResolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sitesMonitor iDirect TDMA equipment configurations and network performance, in real time, and report conditions and anomalies to the designated Team LeadPrepare reports on network utilization, performance and activity as requiredOpen and track trouble tickets via Remedy as required to resolve network or remote terminal issuesAnalyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where requiredMonitor and test satellite network performance and provide satellite network performance statistics and reportsAssist in network design and capacity planningIsolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds)Manage service restoration activities and track/update trouble ticketing system (Remedy)Provide status reports to customers and management personnelProvide testing and implementation support of new software releases for deployed network equipmentEducation & Certifications:Highschool Diploma or GED.Associates Degree in Network Engineering, IT, or related field is preferred.CompTIA Security+ is preferred but required within 90 days of hire.Cisco Certified Network Associate (CCNA) is preferred.One year education or directly related experience in network operations center support duties.Experience Requirements:5+ years of SATCOM experience or equivalent combination of education/training and experienceExperience managing and supporting iDirect Hub solutions, TCP/IP, general networking concepts, and strong knowledge of SATCOM/RF conceptsIP RoutingLinux/UnixBuild Your Career With Us:Linchpin Solutions' professional services organization is committed to delivering qualified candidates that meet or exceed clients' technical and management expectations. Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas. We provide personnel that become valuable assets to the organizations they serve and contribute to the overall skill diversity and strength of the Linchpin Team.Career Choices:Linchpin's success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing the company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.Pay Transparency Statement:Linchpin Solutions is committed to compliance with applicable pay transparency laws and regulations. Final compensation for any position will be determined based on a variety of factors, including but not limited to:Relevant prior work experienceEducation and certificationsSpecific skills and competenciesFederal Government contract labor categories and wage ratesGeographic locationWhile salary ranges may be provided for a position, these ranges are not a guarantee of final compensation, which may vary based on individual qualifications and the specific requirements of the contract.Benefits:In addition to competitive compensation, Linchpin Solutions offers a variety of benefits, including:Health, dental, and vision insurance401(k) plan with company matchingFlexible Spending Accounts (FSA)Company-funded disability and life insurancePaid time off (PTO) and company-paid holidaysEmployee Assistance Program (EAP)Educational assistance and parental leavePlease note that the specific benefits and compensation details may vary depending on the employee's position, date of hire, and contract terms.Cyber Security Message:Linchpin Solutions follows a specific recruiting practice to protect all candidates. We will never request any financial information immediately. Do not reveal confidential or sensitive information without ensuring the request is coming from Linchpin Solutions directly. Please do not hesitate to contact us at View phone number on click.appcast.io if you suspect any type of social engineering attacks such as phishing, spear phishing, baiting or any other suspicious activity.Equal Opportunity Employment Statement:We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.