Associate Project Manager

About GlobalXperts
GlobalXperts (GX) is a U.S.-based global technology consulting, managed services, professional services, staff augmentation, and field services enterprise. We empower organizations worldwide to design, build, migrate, optimize, modernize, secure, and operate mission-critical IT environments across more than 120 countries. Our core capabilities span Cloud & AI Governance, Managed Infrastructure (24x7x365 Global NOCs), Data Centers, Enterprise Networking, Cybersecurity, Digital Workplace, Contact Centers, and Global Field Services.


Position Summary
The Associate Project Manager (APM) is responsible for owning and managing small-to-medium-sized technology projects while collaborating with Senior Project Managers on complex, strategic enterprise accounts. This role owns end-to-end project execution ensuring initiatives are delivered on time, within budget, and strictly aligned with statement-of-work (SOW) commitments and customer expectations. The APM bridges technical delivery and business goals, providing leadership across cross-functional engineering teams, mentoring Project Coordinators, driving financial accountability, and leveraging modern AI workflows to scale PMO operations.


Key Responsibilities
1. Full-Lifecycle Project Management

• Manage multiple concurrent IT infrastructure, cloud migration, network deployment, or managed services projects from initiation to closeout.
• Build and maintain detailed project plans, define scope boundaries, establish work breakdown structures (WBS), and manage project schedules.
• Identify project risks early, formulate mitigation strategies, and manage change requests via formal Change Order processes.
• Track project budgets, monitor resource burn rates, and ensure overall profitability across engagements.

2. Customer Management & Stakeholder Alignment

• Lead customer-facing kickoff meetings, steering calls, and status presentations.
• Manage customer expectations proactively, resolving project bottlenecks, scope creep, and operational issues before they impact timelines.
• Build trust-based, long-term relationships with customer project leads and executive sponsors.

3. Multi-Tower Delivery Coordination

• Direct cross-functional delivery teams spanning Professional Services, 24/7 Managed Services, Staff Augmentation, and Global Field Services.
• Collaborate with global delivery centers (including international NOCs and engineering hubs) to ensure seamless 24/7 execution.
• Enforce accountability across internal engineering resources, third-party vendors, and field technicians.

4. Commercial & Financial Governance

• Author and review Statements of Work (SOWs), scope amendments, Purchase Orders (POs), and resource estimations.
• Monitor project margins, revenue recognition, and profitability metrics.
• Review and approve project milestones for customer invoicing, supporting account management on renewals and expansion opportunities.

5. Leadership & Mentorship

• Provide functional guidance, task delegation, and mentorship to Project Coordinators within the PMO.
• Drive team accountability, remove operational roadblocks, and handle conflict resolution within project teams.

6. PMO Modernization & AI Integration

• Champion AI-driven project management methodologies by embedding AI tools (e.g., Copilot, ChatGPT) into scope generation, risk analysis, financial reporting, and customer communication.
• Contribute to PMO governance standardizations, SOP authoring, process automation, and lessons-learned repositories.

Qualifications & Requirements

• Education: Bachelor's Degree in Business, Management Information Systems, Computer Science, or equivalent experience. PMP, CAPM, or ITIL certifications are a strong plus.
• Experience: 2-5 years of IT project coordination or project management experience, preferably within an IT services provider, MSP, VAR, or technology consulting firm.
• Enterprise Client Management: Proven track record of managing enterprise client engagements and navigating complex stakeholder environments.
• Commercial Acumen: Understanding of project financials, scope management, margin tracking, and SOW structures.

Preferred Skills & Technology Familiarity

• PM & Operations Platforms: MS Project, Smartsheet, Jira, ServiceNow, ConnectWise, Microsoft Dynamics CRM / Salesforce.
• Productivity & AI Suite: Advanced Microsoft 365 capability (Excel, Teams, SharePoint) and hands-on usage of enterprise AI assistants.
• Domain Awareness: Conceptual familiarity with one or more core GlobalXperts technology pillars:
  • Cloud (AWS, Azure, Google Cloud) & GenAI Pipelines
  • Enterprise Networking & Data Center Architecture (Cisco, Arista, Palo Alto, Fortinet)
  • Cybersecurity & Compliance Frameworks (SOC 2, HIPAA, GDPR)
  • Managed Services Operations (ITSM, ITIL, NOC operations)

Success Metrics (KPIs)

• On-Time & On-Budget Project Delivery
• Customer Satisfaction (CSAT) Scores
• Project Profitability & Margin Management
• Accurate Revenue Realization & Milestone Billing
• Quality and Timeliness of PMO Documentation & RAID Management
• Resource Utilization Efficiency