General Manager In-Training aka AGM

Description

JOB TITLE: General Manager In-Training

REPORTS TO: General Manager

DIRECT REPORTS: Supervisor of all restaurant staff through direction from the General Manager or in the absence of the General Manager

COMPENSATION PACKAGE:

• Competitive wage in alignment with established compensation metrics for the position and comparable to market trends
• 5 Days Paid Vacation (40 hours) accrued by pay period. Must wait 1 year to use.
• Sick Leave (earned according to local/state/federal mandates by location)
• Medical Insurance (Paid 50% by the company after 60-day collaboration period)
• 100% Paid Dental Insurance
• 100% Paid Vision Insurance
• 100% Paid Off-The-Job Accident Insurance
• Cell Phone Reimbursement
• Commuter Benefits
• Maternity/Paternity Leave
• Free Shift Meal and discounted meals at all corporate-owned restaurants

KEY AREAS OF PERFORMANCE

• Service Excellence
• Hospitality
• Guest Happiness
• Culture Building
• Training
• Some Office/Admin/Payroll/Scheduling Support
• Employee Discipline/Accountability
• IT (POS, Hardware, Software, Computer knowledge)
• Financial/Inventory Ordering and Reporting Support
• Kitchen/Bar Support
• Special Events
• Maintenance

SUPERVISORY REQUIREMENTS

• Supervises all Staff in restaurant under the direction of the General Manager

PHYSICAL DEMANDS

• Position may be required to assist in restaurant operations (prolonged periods of standing, walking and/or assist with food production or service) during critical operational demands.

WORK ENVIRONMENT

• The environment within the restaurant may be subject to extreme heat and wet, slippery floors, particularly in the food production area. Care must be exercised to wear appropriate attire such as skid resistant shoes.

The job description below is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.

The company may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary.

This job description does not constitute a contract for employment and may be changed at the discretion of company Leadership with or without notice.

JOB DESCRIPTION

Position Summary

Responsible for overall performance of Operations in the restaurant under the direction or in the absence of the General Manager. The Assistant General Manager is responsible for increasing sales and profits through financial management and leadership practice in the restaurant and provides administrative, analytical, and “hands-on’ support to the FOH and BOH teams with the assistance and under the direction of the General Manager and Corporate Team. This position will collaborate with internal and external partners to accomplish all tasks relating to the organization and business operation. The AGM oversees and contributes to the planning, organization, and training necessary to achieve restaurant objectives in sales, costs, employee retention, communication and awareness, guest service and satisfaction, food quality, and compliance. The AGM consistently demonstrates, as well as enforces, company policies, practices, and procedures.

ESSENTIAL RESPONSIBILITIES

Sales and Profits

• Helps the GM and Corporate Team to develop and implement creative and targeted sales-building strategies for the restaurant to ensure optimal sales and earnings
• Helps to control expenses within established budget guidelines
• Identifies, evaluates and responds appropriately to labor efficiency problems with the GM
• Monitors employee schedules, and helps to hold staff accountable to appropriate in and out times, clocking in and out, and ensuring breaks are taken appropriately and according to law

Operations and Quality Standards

• Ensure the restaurant meets or exceed Operations and Quality Standards at all times
• Performs individual meetings with staff at the restaurant on a frequent basis to ensure all staff understands strengths and developmental opportunities as they relate to quality standards. Provides a summary of meetings to GM and Corporate Leaders
• Assists the GM in completing and maintaining an accurate assessment report for the restaurant on an ongoing basis, including but not limited to labor reports, COG’s, Revenue Analysis, Open Projects, etc.
• Implements action plans handed down from the GM to rectify negative assessments
• Ensures professional restaurant and consistent team image through rigid adherence to restaurant cleanliness, uniforms, and appearance standards
• Follows and enforces compliance with all brand and company standards, company policies and procedures
• Acts as onsite manager to provide coverage when necessary
• Assists with Kitchen and Bar Operations as required

Hospitality, Culture, and Community Involvement

• Responds immediately to all customer issues to ensure guest satisfaction has been achieved
• Checks with all staff daily to monitor employee and guest satisfaction, interaction, and engagement for the restaurant.
• Monitors progress of other team members’ ability to invoke positive change in the business
• Responsible for providing direction to the Staff with regards to achieving the standard that is established in the Company values
• Understands and is capable of telling the “story” of the restaurant - how it was started, what it means and how it relates to communities in which our restaurants are located
• Identifies opportunities for partnerships with local organizations and passes along to GM
• Promotes corporate citizenship and social responsibility
• Memorizes the Curry Up Now mission, and encourages a positive work environment to assist in growing a culture of growth, love, kindness, and hospitality.

Franchise Operations Standards

• Must be fully certified in Franchise Training Standards/Franchise Training Program within 6 months of assuming this role if not already certified.
• Must be able and willing to travel, as needed, both locally and nationally to assist in Franchise Training requirements after certification is complete.
• Support Franchise Training and New Restaurant Openings by ensuring excellence in the kitchen.
• Must be confident in understanding, using, and deploying the Learning Management Platforms and programs implemented by Corporate Leadership/Training Teams.

Recruiting and Retention

• Has some responsibility in staffing, training, retention and turnover
• Maintains staffing according to budgeted levels
• Helps to forecast all staffing needs with the GM and HR.
• Works collaboratively with the GM and HR to create and maintain plans for developing internal candidates for promotion
• Assists GM in conducting interviews to assist with store level staffing
• Assists HR in all retention practices

Training

• Conducts training with staff, Franchise Operators, and others on all products, processes, and procedures; assists in training on new products and refresher training as necessary
• Assists other certified trainers with staff in changes in company policy or procedures
• Aids staff in identifying potential problems and develop solutions
• Ensures proper training of Trainees and monitors effectiveness of designated training

People Development

• Must work with the GM to identify and develop one future leader each quarter by cross-training into a new and/or leadership capacity. Every 90-days, someone should be getting promoted within your restaurant.
• Develops managerial and leadership abilities of restaurant staff and within themselves
• Reinforces Company Core Values consistently
• Assist HR and the GM to conduct performance development reviews on staff and collaborates with HR on the staff members individual development plans (IDP).
• Provides coaching and feedback on an on-going basis; develops coaching skills often
• Demonstrates positive workplace practices according to Company values

Employee Relations

• Accurately and consistently documents performance appropriately
• Responsible for following the approved termination process as outlined in the Employee Handbook
• Uses consistent practices in managing performance problems. Holds everyone accountable
• Conducts investigations as required for cash, harassment or any unfair employment practice claim. Requests assistance from GM and HR as needed for advice
• Identifies, evaluates and responds appropriately to labor efficiency problems
• Works with service and culinary management team to define potential issues/problems and assist the restaurant management team in building solutions

Policies and Procedures

• Ensures compliance on procedure outlined in all Company reference manuals
• Ensures compliance on company cash control, and safety and security policy
• Ensures accidents and incidents are reported to HR in a timely manner
• Monitors procedures for resolving Health Department violations promptly
• Helps to monitor employee files and timecard records in accordance with company policy
• Monitors compliance with all Equal Employment Opportunity and labor laws (state/federal)
• Ensures compliance with HR/Financial Audits

Administration

• Completes all timecard edit forms so that GM can approve and send to HR upon completion.
• Reviews all company generated reports with GM to ensure that proper control and performance is being maintained
• Ensures that cash audits, End of Day Process, and deposits happen nightly
• Checks e-mail and Glip 3 times per day and responds to ALL inquiries appropriately. Once at the beginning of your shift, once in the middle of your shift, and once prior to leaving.

Summary of Essential Responsibilities

• Actively participates and encourages Staff teams’ involvement in Brand sponsored activities
• Willingly assists others without being asked
• Ensures timely implementation, training and ongoing execution of all company initiatives and marketing promotions
• Develops employees through training programs, individual development plans and assignments; provides coaching and constructive feedback to employees as needed
• Ensures all equipment and facilities are in compliance with Brand Standards and all government regulations and takes corrective action when required
• Attracts, helps to hire, on-boards and retains the best talent to meet staffing requirements and guest service standards
• Proactively handles employee relations issues and deviations from Brand Standards; involves the Corporate Operations Leader and HR as appropriate to resolve issues
• Monitors that proper security procedures are in place to protect employees, guests and company assets
• Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms
• Works to create and maintain an enjoyable and respectful environment for our guests and employees
• Maintains compliance with all employer’s employment policies and Brand Standards to include all state, local and federal regulations
• Follows management cash handling, inventory and other operational procedures as outlined by company standard operating procedures
• Maintains & implements a strong commitment to guest satisfaction
• Completes all other tasks and duties as assigned.

Requirements

POSITION QUALIFICATIONS

At least one year of experience working at Curry Up Now preferred for internal promotion if possible.

Two to four years leadership or supervisory experience in the restaurant, hospitality, or retail industry preferred

Demonstrated success in financial management and people development

Basic knowledge of OSHA and EEOC regulations, restaurant/food safety procedures, federal and state employment laws, on-boarding and employee exit requirements

Must have operational computer and Point of Sale (POS) skills with a proficiency in Word, Excel, and the ability to navigate through the Internet and various software platforms used by the company

Ability to successfully perform all job duties of all positions in the restaurant

Ability to work a minimum of 55 hours a week if required

Food Safety Manager certification required for further promotion

Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization

Ability to communicate effectively, both orally and in writing, in the English language

Ability to communicate in Spanish preferred

Possesses basic math skill (add, subtract, multiply, divide)

Places a value on diversity, community, and shows respect for others

Proven ability to problem solve and handle high stress situations

Ability to interpret financial statements with the GM

Must be prepared to multitask in accordance with the demands of the business

Ability to identify and anticipate opportunities and implement corrective action steps

Ability to work weekends, holidays, and evenings