Retail Team Lead/Shift Manager

Team Lead/Shift Manager: Goodwill Industries of Greater Cleveland & East Central OhioLocation: Strongsville, OH | Pay: $16.30 | Type: Hourly, Full-TimeAbout the JobJoin us in making a meaningful impact in Strongsville, Ohio! Step up and lead the team. As a store team leader, you'll help the store manager and assistant manager run the store day to day. You'll oversee the collection, processing, and pricing of donated goods, and you'll run the store when the managers aren't on shift. At Goodwill, we are committed to serving our community by delivering high-quality goods, fostering a supportive environment, and maintaining an inclusive and equitable workplace. Our mission is to act as stewards of donations and the environment while celebrating success and adapting to change.ResponsibilitiesOversee daily store operations, including donation processing and pricing, and keep the sales floor attractive through effective merchandisingRun all store operations in the absence of the store manager or assistant manager during your scheduled shiftProcess transactions accurately, manage cash operations including daily counts and over/short reconciliation, and handle customer disputes and exchangesHelp manage the backroom warehouse, including loading and unloading donations with material handling equipmentCoach and train team members, handle day-to-day employee relations, and partner with HR when neededLead your team in meeting hourly and daily production goalsModel and enforce safe working conditions and keep the building and property clean and organizedSupport the "You Changed a Life" campaignPlan the day, handle end-of-day tasks, and keep the facility secureQualificationsSix or more months of retail sales experience preferred, or demonstrated potential for managementStrong judgment, problem-solving, and communication skillsStrong organization and time managementKnowledge of merchandise such as name brand, antiques, vintage, and collectiblesExperience with computers preferredFirst aid and CPR certification required (can get certified after hire)High school diploma or GED preferredValid driver's license and auto insuranceBenefitsBonus incentive planDaily PayGenerous paid time offRetirement planning with company matchEmployee Assistance ProgramEmployee discountEmployees who work full-time are also eligible for:Medical, dental, & vision benefits at a fraction of the premium costShort-term and long-term disability insurance at no costLife insurance at no costPaid holidaysTo apply: Visit our website (getagoodwilljob.com) to apply!Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.Background check required.

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