Commercial Relationship Manager

Commercial Relationship Manager

This position can be located at our Marshalltown Downtown or Ames S. Duff Ave, IA branch.

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

The Commercial Relationship Manager serves as an intermediate level commercial banking position with functionality ranging from business development using a small business platform to supporting senior bankers as an apprentice relative to portfolio management and experience with complex credit functions. This role drives shareholder value through a collaborative effort to generate quality earnings through interest income growth, via maintaining margin and credit quality, and non-interest income through collaboration with business partners while simultaneously understanding the importance of expense control. This position maintains an average loan portfolio size of at least $20MM and up to $50MM, manages at least 50 bank relationships, and generates at least $1.1MM in revenue for the bank.

• Achieves individual annual production and growth goals for loan, deposits and fees to ensure the bank meets its overall financial targets and conforms to credit terms.
• Initiates and develops new business through outside business development activities.
• Ensures ongoing contact with new clients to enhance client's experience with First Interstate Bank.
• Develops a comprehensive understanding of the client's needs based on the review and analysis of personal bank business financial data gathered through relationship reviews and personal meetings.
• Uses internal customer sourcing software to generate leads, track activities and make referrals to requisite business partners and bankers.
• Actively participates in community organizations to source business development opportunities and demonstrates First Interstate Bank's commitment to the communities we serve.
• Builds client and prospect referral pipeline via identification and development of internal and external center of influence.
• Develops and maintains an in-depth knowledge of products and services as well as knowledge of competitors and competitive products.
• Proactively promotes bank products and services and keeps clients informed of all the financial solutions First Interstate Bank has to meet their needs.
• Assembles cross-functional team to respond to customer requests when not able to address requests personally.
• Recognizes when and how to bring in teams of experts, as well as identify cross-sell opportunities.
• Analyzes credit to determine the ability of clients to qualify for borrowing requirements.
• Assumes ultimate accountability for all portfolio activities/issues ensuring sound asset quality, including underwriting, structuring and portfolio management activities; assures accurate risk assessment of assigned portfolio.
• Maintains follow up on existing loans to ensure compliance with internal procedures and other required terms.
• Researches and studies industrial, commercial, economic and financial situations relating to existing and new business.
• Maintains compliance with all bank regulations for assigned job function and applies to designated job responsibilities, which includes keeping up to date on regulation changes and following all Bank policies. procedures and compliance regulations and completes all required annual training.
• Actively engages, demonstrates and fosters the First Interstate Bank Mission, Vision and Values by executing the Service Commitments.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exhibits advanced credit analysis and commercial underwriting skills, including accounting, financial statement analysis, and cash flow analysis.
• Possesses strong knowledge of commercial lending policies, procedures, practices, and documentation.
• Demonstrates understanding of the bank's risk‑rating system, credit products, and underwriting policies; has working knowledge of structuring credit products for small and medium‑sized businesses across diverse industries.
• Demonstrates proficient written and verbal communication skills, including strong presentation abilities.
• Works effectively with individuals and teams across the organization to manage customer relationships.
• Proficient with Microsoft Word, Excel, and Outlook; PowerPoint experience is beneficial.
• Displays initiative and sound judgment.
• Ability to prioritize tasks and remain adaptable under pressure.
• Ability to read, analyze, and interpret common financial reports and legal documents.
• Ability to respond effectively to inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a wide range of technical instructions presented in mathematical or diagram form and to work with abstract and concrete variables.

Bachelor's Degree in Business, Finance, or related field required. 4-6 years experience in commercial lending, commercial credit underwriting, or the equivalent combination of education and experience required.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Sitting - Frequently
• Standing - Occasionally
• Noise Level - Moderate
• Typical Work Hours - M-F (8-5)
• Regular and Predictable Attendance - Required
• Travel - as needed