Quality Manager

Job Description

Job Description

PPS is seeking an experienced and driven Quality Manager to lead our quality initiatives and ensure the highest standards of product excellence. In this role, you will oversee delivered product quality, drive continuous improvement, and manage customer, internal, and supplier quality issues. Working closely with cross-functional teams, you will play a key role in building a culture of quality and operational excellence.

Key Responsibilities:

• Serve as the primary point of contact for all product quality issues, partnering with Manufacturing, Engineering, Purchasing, Supply Chain, Sales, and Operations to drive timely and effective resolutions. Escalate critical issues to senior leadership when necessary.
• Develop, implement, and maintain product quality plans that support consistent product performance, customer satisfaction, and reliable business processes.
• Apply preventive quality engineering principles, data analysis, critical thinking, and structured problem-solving methodologies, including 8D, to identify root causes and implement lasting corrective actions.
• Monitor quality performance metrics, identify improvement opportunities, and present results, action plans, and progress during regular business reviews.
• Lead business process improvement initiatives by designing and implementing effective quality systems that support operational excellence across the organization.
• Maintain compliance with ISO 9001, SSQA, customer requirements, and internal quality standards by managing audits and ensuring ongoing system effectiveness.
• Champion continuous improvement efforts by collaborating with customers, suppliers, and cross-functional teams across Engineering, Operations, Quality, Customer Service, and leadership.
• Lead and develop the Quality team, including Customer Quality, Supplier Quality, Internal Quality, Inspection, and Quality Management System functions, fostering a culture of accountability, collaboration, and continuous improvement.

The ideal candidate will demonstrate:

• Experience conducting product, process, and system audits.
• Strong customer relationship management skills, including handling critical customer communications and issue resolution.
• Working knowledge of Lean manufacturing, 6S principles, zero-defect manufacturing practices, inspection methods, and quality tools.
• Excellent written and verbal communication skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Proven leadership experience managing quality teams and driving continuous improvement initiatives.
• Strong analytical and problem-solving skills with experience using quality metrics to support data-driven decision-making.

Requirements:

• Bachelor's degree in Engineering, Quality, or other related field or equivalent experience
• Mechanical Engineering background a plus
• ASQC CQA, COE, or CQM cert preferred
• 5-10 years of experience
• 5+ years leadership experience