AV Technician
1872 Consulting
AV Technician
Chicago, IL (WFH 4 days/week, onsite 1 day in the loop) Rotating shift: 11pm-7am CT and 5pm-1am CT
This is a technical position within the Information Technology department responsible for the daily operation, coordination, execution, and support of audio and video conferences and other video-enabled meetings in both Conference Centers and other video-enabled facilities in our offices or client offices. These roles are to support a 24 by 5 video support team an on-call rotation including weekends. It will be on a two week rotation and it rotates between four individuals. These candidates need to be Chicago based. The team is looking for candidates who can be well-polished and be able to handle a highly user facing roles. They ideally are looking for candidates who can be flexible with their schedules. The two schedules will be 11 pm to 7 am CST and 5 pm to 1 am CST. This role is hybrid and will be able to be hybrid for 4 days a week.
A lot of opportunity for overtime to make extra $ - we pay 1.5x for OT
Stability
Significant room for upward mobility
Cisco UC Tools are the biggest thing we are looking for experience with
Cisco Control Hub
Conference Room Controls and AV equipment (Crestron, Extron, etc.)
WebEx, MS Teams and Zoom
Execute all conferencing operations including, but not limited to, connecting all multi-point conference calls, connecting all external videoconference calls, monitoring all videoconference calls utilizing the bridge, pre-testing all external calls, training end users on operation of in-room equipment.
Coordinate with vendors, service providers, and internal management groups (i.e. network, IT, desktop support) to report and resolve issues as quickly as possible.
Maintain and update conference schedules.
Perform on-site or phone support for hardware and software setups for systems, including providing assistance to our clients attempting to connect to video conferences.
Provide white-glove support for desktop-based video conferencing, including approved home-based systems for lawyers and senior staff.
Meet with executives and other professionals to gather requirements/use cases/details in preparation of meetings/webcasts/events; to ensure functionality and optimal audio/video/content sharing/recording, etc.
Perform regular checks of all equipment and supporting equipment; track and remediate all issues.
Document, follow-up and accurately record incident work history utilizing ServiceNow.
Provide end user training on applicable collaboration solutions
Maintain understanding of current and new technology
Fully understand the customer environment and provide recommendations for improvements to meet the client's desired outcome
Flexible to work overtime, as needed.
High School diploma or GED is required
2+ years of experience as an AV Technician or Engineer
Proficient with Cisco UC Tools
Experience with Conference Room Controls and AV equipment using technology such as Crestron, Extron, or something similar
WebEx, MS Teams and Zoom support
Cisco Control Hub experience
Experience in a Cisco/Tandberg environment (TMS & CMS)
Experience with EMS Conference room scheduling system
Working knowledge of UC, Cloud (video streaming), SIP/H.323/WebRTC videoconferencing protocols and standards
Basic understanding of Active Directory, LAN / WAN, DNS and DHCP
Understanding of IT technologies, networking, and troubleshooting methodologies (ITIL)
$20 - $25 per hour
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