AV Technician

AV Technician

Chicago, IL (WFH 4 days/week, onsite 1 day in the loop) Rotating shift: 11pm-7am CT and 5pm-1am CT

This is a technical position within the Information Technology department responsible for the daily operation, coordination, execution, and support of audio and video conferences and other video-enabled meetings in both Conference Centers and other video-enabled facilities in our offices or client offices. These roles are to support a 24 by 5 video support team an on-call rotation including weekends. It will be on a two week rotation and it rotates between four individuals. These candidates need to be Chicago based. The team is looking for candidates who can be well-polished and be able to handle a highly user facing roles. They ideally are looking for candidates who can be flexible with their schedules. The two schedules will be 11 pm to 7 am CST and 5 pm to 1 am CST. This role is hybrid and will be able to be hybrid for 4 days a week.

A lot of opportunity for overtime to make extra $ - we pay 1.5x for OT

Stability

Significant room for upward mobility

Cisco UC Tools are the biggest thing we are looking for experience with

Cisco Control Hub

Conference Room Controls and AV equipment (Crestron, Extron, etc.)

WebEx, MS Teams and Zoom

Execute all conferencing operations including, but not limited to, connecting all multi-point conference calls, connecting all external videoconference calls, monitoring all videoconference calls utilizing the bridge, pre-testing all external calls, training end users on operation of in-room equipment.

Coordinate with vendors, service providers, and internal management groups (i.e. network, IT, desktop support) to report and resolve issues as quickly as possible.

Maintain and update conference schedules.

Perform on-site or phone support for hardware and software setups for systems, including providing assistance to our clients attempting to connect to video conferences.

Provide white-glove support for desktop-based video conferencing, including approved home-based systems for lawyers and senior staff.

Meet with executives and other professionals to gather requirements/use cases/details in preparation of meetings/webcasts/events; to ensure functionality and optimal audio/video/content sharing/recording, etc.

Perform regular checks of all equipment and supporting equipment; track and remediate all issues.

Document, follow-up and accurately record incident work history utilizing ServiceNow.

Provide end user training on applicable collaboration solutions

Maintain understanding of current and new technology

Fully understand the customer environment and provide recommendations for improvements to meet the client's desired outcome

Flexible to work overtime, as needed.

High School diploma or GED is required

2+ years of experience as an AV Technician or Engineer

Proficient with Cisco UC Tools

Experience with Conference Room Controls and AV equipment using technology such as Crestron, Extron, or something similar

WebEx, MS Teams and Zoom support

Cisco Control Hub experience

Experience in a Cisco/Tandberg environment (TMS & CMS)

Experience with EMS Conference room scheduling system

Working knowledge of UC, Cloud (video streaming), SIP/H.323/WebRTC videoconferencing protocols and standards

Basic understanding of Active Directory, LAN / WAN, DNS and DHCP

Understanding of IT technologies, networking, and troubleshooting methodologies (ITIL)