Security Operations Center (SOC) Operator

Security Operations Center OperatorOpening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum's collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas's filmmaking career.Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.Position SummaryWe are seeking an experienced Security Operations Center Operator to protect our museum's collections, visitors, and staff through vigilant monitoring and rapid response to security events. Reporting to the Security Manager, this role requires someone who can effectively manage multiple alert streams in a cultural institution environment, follow established standard operating procedures (SOPs), and understand the logic behind automated workflows to ensure appropriate responses while balancing security needs with visitor experience.This position operates in a 24/7 security operations center within our museum facility with multiple monitoring stations and display screens. The role requires extended periods of sitting with focused attention on computer screens and security monitors. You must be able to maintain alertness during periods of low activity while being ready to respond immediately when incidents occur. The position requires excellent judgment in an environment where the public interacts daily with priceless and irreplaceable objects, and where security decisions must balance protection with the museum's educational mission and visitor experience.This position reports directly to the Security Manager.ResponsibilitiesMonitor multiple integrated security platforms simultaneously including access control, video surveillance, intrusion detection, environmental sensors, and gallery protection systemsInterpret and respond to system alerts according to established SOPs while considering museum context such as public hours, active exhibitions, and special eventsExecute appropriate response protocols quickly and accurately when security incidents occurEscalate incidents to the SOC Supervisor when thresholds are met or situations exceed standard response protocolsOperate the Lenel OnGuard access control system, video management system, and other systems as necessary.Maintain comprehensive documentation of all security incidents, system issues, and response actions in the incident management systemParticipate in shift briefings and handovers to ensure continuity of operations across the 24/7 scheduleCore CompetenciesAlert Management and Prioritization: Ability to manage multiple simultaneous alerts and determine priority based on threat level and museum operationsProcedural Compliance: Consistent adherence to established SOPs while recognizing when situations require deviation or escalationWorkflow Logic Understanding: Comprehension of conditional logic and automated security workflows to ensure proper system operationIncident Response: Rapid assessment and appropriate action during security events ranging from minor infractions to critical emergenciesSituational Awareness: Maintaining comprehensive awareness of facility status, visitor activity, and potential security concernsCommunication and Coordination: Effective information sharing with supervisors, team members, and external stakeholdersDocumentation Excellence: Thorough and accurate record-keeping that meets organizational standardsTeam Collaboration: Working effectively within a structured supervisory environment and contributing to team successContinuous Improvement Mindset: Proactively identifying opportunities to enhance SOC operations and security effectivenessCultural Institution Awareness: Understanding the unique balance between security, collection preservation, and public access in a museum environmentPhysical RequirementsThe physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.Ability to stand and walk for extended periods, up to 8 hours per shift.Ability to move throughout multiple Museum locations, including galleries, theaters, outdoor spaces, and other public areas.Ability to maintain an active and visible presence while providing exceptional guest service.Ability to work in a high-volume, public-facing environment with large groups of guests, including school groups, tours, special events, and peak attendance periods, while maintaining professionalism, situational awareness, and composure.Ability to frequently bend, reach, stoop, kneel, crouch, and climb stairs as needed.Ability to occasionally lift, carry, push, and pull items weighing up to 25 pounds, including wheelchairs, stanchions, signage, guest service equipment, and other operational materials.Ability to communicate clearly and effectively with guests and colleagues in person, by telephone, and over two-way radio.Ability to work both indoors and outdoors in varying environmental conditions.Ability to maintain awareness of guest activity and surrounding conditions while monitoring galleries, queues, and public spaces.QualificationsProven experience working in a security operations center or similar multi-system monitoring environmentDemonstrated proficiency with Lenel OnGuard access control system, including workflow and automation capabilitiesExperience managing complex access hierarchies for diverse user groups (staff, contractors, researchers, VIPs, vendors)Previous experience in a museum, cultural institution, gallery, library, or similar public-facing environment with high-value assetsAbility to work rotating shifts including nights, weekends, and holidays as part of 24/7 operationsHigh school diploma or equivalent required; Associate's degree in criminal justice, security management, or related field preferredSkillsAdvanced proficiency with Lenel OnGuard access control platformUnderstanding of "if-then-else" conditional logic and automated workflow structuresAbility to operate multiple security management systems simultaneouslyStrong written communication for incident documentation and reportingExcellent verbal communication for coordination with staff and emergency personnelAbility to follow complex multi-step procedures under pressureCustomer service skills appropriate to a cultural institution settingTyping and computer navigation skills for efficient system operationKnowledgeSecurity operations center protocols and best practicesStandard operating procedures for incident response and escalationEmergency response procedures for various incident types (medical, fire, threat, environmental)Documentation standards and record-keeping requirementsChain of custody procedures for evidence preservationBasic understanding of museum operations including exhibitions, special events, and collection handlingAbilitiesMaintain focus and alertness during extended periods of monitoring activityRapidly shift attention between different systems and priorities as situations demandRecognize cause-and-effect relationships in security system alerts and automated responsesRemain calm and make sound decisions during high-pressure emergency situationsPrioritize multiple simultaneous alerts based on severity and museum operational needsRecognize when situations require escalation beyond standard proceduresAdapt to changing conditions during special events, exhibitions, or facility modificationsMaintain strict confidentiality regarding security protocols and incidentsWork effectively as part of a team across multiple shifts$25 - $28 an hourEqual Opportunity and Our Commitment to DEIThe Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race