Retail Associates

Retail AssociateBloomington Normal Store - Normal, IL 61761Our Retail Associates are the face of our mission to our customers and the community. As such, we expect our Retail Associates to work with integrity and a positive attitude at all times.Retail Associates are responsible for handling a variety of donated goods, collecting donations at the donor's door, processing, pricing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor. They are required to be customer/donor-focused, operate with minimum supervision, and understand business demands.Essential Job DutiesProvide excellent customer service to all stakeholdersPerforms all register transactions accuratelyMaintain cash register stock level according to standardsFollow general housekeeping standardsDemonstrate competency in pulling, pricing, rotating, sizing, and hanging clothingUnderstand and achieve quotas to meet sales goalsFollow sales floor procedures, ensure high-quality output, and take action to correct quality problemsMerchandise sales floor when neededRecovering to maintain sales floor product levels and to keep the store cleaned and organizedPerform janitorial and housekeeping duties as assignedEnsure product is properly merchandised (Sized and categorized)Follow sales floor procedures, ensure high-quality output, and take action to correct quality problemsCheck, accept, unload, and process donations from the customer using GRATIS at the doorAccurately maintain daily donation recordsUnload and load trailers and straight trucks according to standardsPerform opening and closing donation door proceduresUnload, inspect, sort, and process donated goods following the current LLGI SOPGrade by using quality specifications, sort into appropriate bins, price according to SOP, and assign to the staging areaTransport stock to and from workstationsEffectively manage time to ensure that work is completed efficiently and in accordance with production standardsAssume responsibility and accountability for the completion of job duties to meet production goalsContribute to team success by involving others in work processes, decisions, and actionsAssist processors in swapping full equipment with empty ones to expedite operationsHelp price furniture and keep it going from the door directly to the sales floorAssist in cutting cardboard and filling the cardboard gaylordsDemonstrates professionalism, integrity, and ethical behaviorMaintains confidentiality of information related to LLGI operations, financial matters, and personnel mattersFollow LLGI safety guidelinesUnderstands and follows LLGI policies and procedures.Embraces the mission, vision, and values of LLGI.Place product into proper containers for placement on the sales floor.Effectively pull product from the floor to meet specifications before transferring to the warehouseThe ability to work in a team environmentOther duties as assignedCompetenciesAdaptabilityManaging ConflictStress ToleranceCommunicationTenacitySense of UrgencyQualificationsEducation, Experience, and CredentialsMust be at least 16 years of ageKnowledge, Skills, and AbilitiesBasic math skillsInteracts with people with disabilities in a manner that enhances their dignity, privacy, and confidentialityConveys information clearly through verbal communicationWorks independently while fostering a strong team atmosphereDemonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization.Requires a high level of professionalism, integrity, business conduct, and ethical behavior. Understands and follows LLGI policies and procedures.Requires the ability to be consistently at work and on time on scheduled work days.Embraces the mission, vision, and values of LLGI.Physical RequirementsLift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet highPush and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 poundsPush or pull wheeled carts with an average weight of one hundred fifty (150) poundsThe ability to bend and reach into gaylords five (5) feet high to remove clothing and housewaresManual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging gunsStand for long periods throughout the dayThe ability to perform a combination of tasks for extended periods, such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, or pulling objects, to sorting and hanging clothing, and placing housewares on shelves and racksDemonstrate visual acuity to evaluate donated items for qualityThe ability to identify smells to evaluate donations for undesirable odors such as mold, must, dust, bodily fluids, and/or urine.Environmental ConditionsWork in a light industrial/warehouse environment with exposure to heat and coldSubject to exposure to allergens, including dirt, dust, mold, metals, rubber, plastics, latex, and pet hairTools and EquipmentCash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, handheld pricing machine, handheld tagging machine, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, stackers (if applicable)Regular ContactsLLGI StaffVolunteers/Community Service WorkersVendors/SuppliersGeneral PublicDonors/CustomersService ParticipantsOur Commitment to Diversity LLGI recognizes our employees' differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, socio-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.