IT Business Systems Manager (100% Onsite)

Job Description

Job Description

Banks Construction is making a significant investment in how we use technology across the business. We're hiring a Technology/Business Systems Manager who will own our systems-integration roadmap and help lead our practical adoption of AI and automation. It's not a pure IT infrastructure role and it's not an AI engineering position. We're looking for someone who understands both business operations and technology and wants the opportunity to help build the strategy rather than simply maintain what's already there. This position is expected to work onsite and be willing to meet with teams in the field.

About Banks Construction Company

Banks Construction Company is a third-generation, family-owned heavy civil and asphalt paving contractor serving the Charleston area. We are proud to be a local company with deep roots in the community and a strong focus on safety, teamwork, and doing quality work. Our core values are Safety, Integrity, Team, and Excellence, and our team lives those values every day on our jobsites.

What You’ll Do

Lead Technology Integration Strategy and API Architecture

• Own the company’s technology integration roadmap, prioritizing the highest-value connections between core business systems and coordinating execution with vendors, consultants, and internal stakeholders.
• Lead the architecture, implementation strategy, and vendor coordination for API connections between Banks’ core systems, including ERP, timekeeping, telematics, estimating, equipment, Microsoft 365, and other operational platforms; directly prototype or build limited integrations when appropriate, but primarily manage execution through qualified vendors and consultants.
• Serve as the internal business owner for integration reliability, coordinating with outsourced IT providers, software vendors, and consultants to resolve issues quickly and maintain reliable system-to-system data flow.
• Develop repeatable integration standards, documentation, and support procedures so future integrations are faster, more reliable, and less dependent on one-off consultant knowledge.
• Build and maintain strong working relationships with key technology vendors, including Trimble, XBE, Samsara, Microsoft, and other critical platform partners.

Lead Practical AI Implementation and Automation

• Serve as the internal lead for Banks’ AI strategy and implementation, translating business opportunities into practical tools, workflows, and measurable improvements.
• Identify and prioritize high-value AI use cases across estimating, operations, equipment, safety, HR, finance, administration, and executive reporting, with emphasis on near-term operational impact.
• Lead the selection, development, deployment, and adoption of internal GPTs, AI assistants, workflow bots, and future automation tools that improve productivity and reduce manual work, using outside developers or consultants where specialized build work is required.
• Ensure AI tools are connected to accurate, secure, and appropriate company data sources and are implemented in a responsible, practical manner.
• Stay current on AI, automation, and workflow capabilities and proactively recommend practical applications that can make Banks more efficient and effective.

Lead Data Strategy, Governance, and Future Data Lake Readiness

• Map Banks’ critical systems, data flows, data owners, and system-of-record responsibilities.
• Establish a practical governance baseline for data access, data quality, change control, and ownership by department or function.
• Lead the planning and vendor/consultant coordination needed to connect company systems so critical information can eventually flow into a centralized data lake, data warehouse, or similar reporting environment.
• Partner with leadership to define what information is most important to capture, protect, analyze, and make available for dashboards, reporting, AI tools, and agents.
• Ensure new integrations, automations, and AI tools support the company’s long-term data strategy rather than creating new silos.

Drive Workflow Optimization and Technology-Enabled Productivity

• Proactively identify manual, repetitive, inefficient, or duplicative workflows across the company.
• Spend time with department leaders and field teams to understand operational pain points and develop practical technology solutions that serve the work being performed in the field and office.
• Identify and help implement automation, APIs, Microsoft tools, AI, dashboards, and process redesign to reduce administrative burden and improve speed, accuracy, and visibility.
• Measure and communicate the impact of improvements through time savings, error reduction, improved reporting, better accountability, or increased productivity.
• Maintain an entrepreneurial mindset by continuously searching for ways technology can make Banks Construction better, faster, safer, and more efficient.

Improve Technology Adoption, Documentation, and Internal Capability

• Train employees and leaders on new tools, workflows, AI assistants, and automation processes, with a focus on practical adoption rather than technology for its own sake.
• Communicate effectively with field teams, office staff, executives, vendors, and consultants.
• Build internal ownership and documentation so Banks becomes less dependent on outside vendors for day-to-day technology direction and routine workflow questions, while continuing to use outside providers for traditional IT support and specialized development.
• Support a culture where technology is viewed as a practical business improvement tool that serves operations, not just an IT function.

Lead Technology Vendor Management and Outsourced IT Government

• Serve as the company's primary business liaison for outsourced IT service providers, ensuring technology services align with Banks' operational and strategic objectives.
• Provide oversight of the company's technology infrastructure, cybersecurity, hardware lifecycle planning, and related technology initiatives in coordination with internal stakeholders and external partners.
• Evaluate technology vendor performance, contracts, budgets, and strategic investments to ensure appropriate service, value, and long-term alignment with company needs.
• Support technology governance by establishing priorities, monitoring key technology initiatives, and promoting continuous improvement across the company's technology environment.
• Foster productive relationships with technology partners while helping ensure the company's technology infrastructure remains reliable, secure, and positioned to support future growth.

Must have:

• IT Foundation -  Understands enterprise IT environments, cybersecurity concepts, infrastructure, vendors, applications and IT governance.
• Systems Integration experience - Experience being involved in connecting enterprise/business applications—not merely administering one application.
• API Knowledge - Doesn't necessarily need to be a developer but should comfortably explain how APIs enable systems to exchange information. Capability to build APIs a plus.
• Business-process Improvement - Can identify manual/duplicative processes and implement technology solutions that improve them.
• Vendor management - Has managed MSPs, consultants, software vendors and/or implementation partners.
• Business communication - Can communicate with executives, operational leaders, technical resources and frontline employees.
• Must be willing to be onsite – no hybrid or remote work option available.

Strongly Preferred

• AI/automation implementation - Experience using AI or automation to solve actual business problems—not simply personal ChatGPT usage.
• ERP/operational systems - Experience with ERP, estimating, fleet, telematics, timekeeping, equipment or similar operational platforms.
• Microsoft ecosystem - Microsoft 365 plus technologies such as Power Platform, Power Automate, Power BI, Azure or Copilot.
• Data experience - Understands systems of record, data ownership, data quality, reporting and governance.

Bonus

• Construction/heavy-civil experience.
• Spectrum, B2W, XBE or Samsara experience.
• Python and SQL knowledge

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Life insurance
• Disability insurance
• Employee Assistance Program
• Wellness Program
• Tuition reimbursement
• Training and development opportunities