CUSTOMER EXPERIENCE COORDINATOR

Shift: 4:30 PM - 1:00 AM Schedule flexibility is a must due to business needs Objective Coordinates various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction. Responsibilities Execute daily tasks and administration related to customer experience such as customer calls, order processing and entry, delivery status, customer claims, and purchase orders. Respond promptly to customer inquiries via phone, email, and chat. Work proactively to resolve customer issues and provide timely solutions. Coordinate communication with customers and associates. Serve as a Customer Experience Resource for other associates. May be responsible for some warehouse and inventory tasks. Maintain accurate and organized records of customer interactions and resolutions. Provide basic analysis and apply knowledge from experience or standard procedure to solve problems. Perform other duties as needed. Education & Knowledge Bachelor’s degree in a related field or equivalent education and/or experience. 0-2 years of relevant experience or equivalent education and/or experience. Competencies Multi-tasking Prioritizing Attention to detail Integrity and discretion in handling sensitive and confidential information Interpersonal and communication skills Other Pertinent Job Information Employee may be required to stand, use hands and reach, walk, stoop, kneel, crouch, crawl, sit, climb, balance, talk, and hear. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits Competitive salary Comprehensive benefits package Company match on 401(k) Employee purchase discount Tuition reimbursement EEO Statement Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace. Job Details Job Type: Warehouse Jobs Req ID: 93633 #J-18808-Ljbffr