Patient Access Representative

Job Opportunity at OptumOpportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.Job Summary: Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into an electronic medical record.Location: 550 Osborne Road NE, Fridley MN 55432Primary Responsibilities:Greets and welcomes patient in personCollects demographic and insurance informationChecks in and interviews patients to complete appropriate paperworkDirects patient to their appointment or procedureMay assist in scheduling add-on appointmentsDocuments any issues and resolutions in electronic medical recordResolve claim issues or registration errors on patient accountsUses resources, tools and procedures to complete registration for complex accounts and in assigned work queuesVerifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situationsObtains cost information and explains information to patient if necessaryCollects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as neededScreening and approving patients for financial assistance programsAssists and counsel's patient with application process for available financial assistance programsProvides technical or functional direction for employeesAssists patients in completion of request for information forms and submits to appropriate departmentObtains signatures from patients as neededMay gather medical record information from all departments for collectionProvide customer service for inbound and outbound telephone callsMay mentor other staff as neededOther duties as assignedYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:2+ years of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other settings that engages with customers6+ months of revenue cycle experience in a healthcare/hospital setting (clinic/hospital registration, scheduling, prior authorization, insurance verification, medical billing and follow up, benefits eligibility, etc.)Intermediate level of proficiency with Microsoft Office productsAbility to work 7:00pm-3:30am, 1-2 weekdays per week plus every other Saturday & SundayMust be 18 years of age OR olderPreferred Qualifications:Experience with electronic medical recordsEpic ExperiencePhysical DemandsConsistent walking, standing, bending, turning, etc.Lifting weight up to 10 lbs. occasionally, up to 2-5 lbs. frequently**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ('Internal Candidates') are not eligible to receive a sign on bonus.Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.