Customer Service & Account Support Specialist

Job Description

Job Description

Customer Service Associate | Account Support & Sales DevelopmentAbout PTL ONE

PTL ONE is seeking an experienced Customer Service Associate to join our growing team. This position is ideal for a customer-focused professional with strong account support, customer relationship management, and order processing experience who is interested in developing a long-term career in sales and account management.

Working directly with the VP of Sales, you will play a key role in supporting customer accounts, ensuring exceptional customer service, managing order activity, and learning the full sales process. This is a high-visibility opportunity with a defined career path into Account Management, Inside Sales, or Business Development.

Key Responsibilities

• Serve as a primary point of contact for customer inquiries, account support, and customer service requests.

• Process customer orders accurately and efficiently while ensuring exceptional attention to detail.

• Manage order tracking, order status updates, inventory availability, and customer communications.

• Provide sales support to the VP of Sales and assist with key account management activities.

• Build and maintain strong customer relationships that drive customer satisfaction and retention.

• Support onboarding of new customer accounts and maintain ongoing account relationships.

• Maintain accurate customer records, communications, and activity within CRM and internal systems.

• Coordinate with operations, logistics, inventory, and leadership teams to ensure successful order fulfillment.

• Resolve customer concerns promptly and professionally while providing excellent customer care.

• Identify customer needs and support opportunities for account growth and business development.

• Learn and support inside sales and account management processes in preparation for future career advancement.

Qualifications

• 5–7+ years of experience in customer service, customer support, account management, client services, or sales support.

• Proven ability to manage customer relationships and deliver exceptional customer experiences.

• Strong communication, interpersonal, and relationship-building skills.

• Experience with order processing, order management, and customer account support.

• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Strong attention to detail and commitment to accuracy.

• Proficiency with Microsoft Office and CRM systems.

• Professional, dependable, and solution-oriented approach to customer interactions.

Preferred Qualifications

• Experience supporting sales teams, account managers, or business development professionals.

• Experience in distribution, logistics, wholesale, manufacturing, or supply chain environments.

• CRM software experience.

• Account coordination or customer success experience.

Why Join PTL ONE?

• Direct mentorship from senior sales leadership.

• Clear career path into Account Management, Inside Sales, or Business Development.

• Opportunity to work directly with key customers and strategic accounts.

• Stable and growing organization with multiple brands and business units.

• Collaborative, team-oriented culture focused on performance and professional growth.

If you are an experienced customer service professional looking for a long-term career opportunity with growth into sales and account management, we encourage you to apply today.