CONSUMER SERVICE ANALYST - 1 1

Consumer Service Analyst

The State Personnel System is an E-Verify employer. Requisition No: 876527 Agency: Agriculture and Consumer Services Working Title: Consumer Service Analyst Pay Plan: Career Service Position Number: 42003451 Salary: $40,000.22 - $44,000.32 Posting Closing Date: 06/04/2026

Minimum Requirements: A high school diploma or its equivalent. To be considered for a position with the Florida Department of Agriculture and Consumer Services: All fields in the Candidate Profile must be completed. Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile.

Job Duties: Documents complaint, enforcement, email, inquiry, license, live chat, permit and registration information along with all associated documentation into the Division of Consumer Services (DOCS), Microsoft CRM or other department database. Analyzes and reviews documentation to determine the appropriate action according to established procedures and guidelines. Duties may include conducting research and evidence related to enforcement and consumer complaint cases; issuing less complex licenses/permits; scheduling inspections; scanning; answering telephone calls/responding to live chats; drafting and processing correspondence; maintaining records of revenue received; this position is required to assist management, co-workers and other sections within the division and perform related work and other tasks as requested by division management. Employee may be asked to perform special duties in relation to the Departments Emergency Response Obligations.

The Benefits of Working for the State of Florida Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: annual and sick leave benefits; nine paid holidays and one personal holiday each year; state group insurance coverage options, including health, life, dental, vision and other supplemental insurance options; retirement plan options, including employer contributions; flexible spending accounts; tuition waivers; and more! For a complete list of benefits, visit For an estimate of the total compensation package for this position, please visit the "Total Compensation Estimator Tool" located above under the "Posting Closing Date."

Special Notes: The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Veterans' Preference. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Location: Tallahassee, FL, US, 32301, 32399, 32311, 32312, 32308, 32305, 32317, 32304, 32310, 32316, 32309, 32303, 32302, 32307