Strategic Program Manager

Overview The Strategic Program Manager is responsible for managing large scale transformational client initiatives, engaging across multiple technical and global teams within WWT and potentially with the client. The ideal candidate will have proven leadership capabilities and experience managing technology programs with a minimum budget of $25MM or greater. He/she will have managed large distributed teams of matrixed resources of at least 50 people or more and have strong presentation and public speaking skills. He/she will have experience developing and estimating client statements of work. Job Responsibilities Defines and implements governance and controls across the program, including status reporting, risks and issues management and reporting, stakeholder engagement and reporting, and other routines and artifacts as required to control the program. Extensive problem-solving skills, with the fortitude to drive resolutions to a close. Extensive knowledge of service delivery models focused on continuous improvement and adapting to the changing landscape of the service industry. Monitors and manages the program level milestones, risks, issues, and decisions. Drives decision making processes where and when appropriate. Works with leadership and technical leads to staff and resource the program appropriately. Escalates and drives program level issues resolution and risk mitigation. Responsible for managing all budgeting, forecasting and program financials to meet financial expectations as outlined in the program. Responsible for managing program level procurement reporting and visibility. Ensure roles and responsibilities are defined and align to staffing plans. Responsible for end-to-end program delivery and quality. Drives stakeholder engagement to ensure appropriate level of communication and decision making for the program. Creates executive reporting and delivers reports to the appropriate executive stakeholders, as defined by the program. Ensures the program is aligned to the statement of work and works with leadership to define the statement of work and any changes. Monitors and assesses customer satisfaction, quality, and profitability. Project managers assigned to the program report to the program manager. Coaches and mentors the PMs and other team members as needed to achieve optimal productivity and high-quality deliverables. Creates and manages long-term goals for the program or portfolio of projects. Responsible for ensuring the successful onboarding and offboarding of program resources. Acts as a liaison between program staff and upper management/executives. Qualifications Bachelor’s Degree in Arts/Sciences (BA/BS) or related field required. A minimum of 7 years experience within a Professional Services and/or Managed Services Environment. Minimum of 5 years active Program Management experience. Minimum 10 years of Project Management experience working within a Professional Services and/or Managed Services environment. Experience working with Global Solution Providers. One to three years prior sales/business development experience is preferred. Salesforce CRM software experience. Experience managing, tracking, and forecasting the financials and budgets for external customer, large-scale programs. Able to understand expectations and reporting requirements needed to provide visibility on the financial health of the program. Excellent understanding of the contract process and ability to manage contract modifications, negotiations on scope, cost, and schedule. Good understanding of supply chain processes. Ability to work independently and aggressively track to program timelines. Strong team skills and strong communication skills (written, verbal, and presentation). Project Management Professional (PMP) certification through PMI is preferred. Additional Information Salary range information (where required by local law): A reasonable estimate of the current base pay range for this position is $165,500 - $198,600 annually. Actual salary will be based on a variety of factors including location, experience, skill set, performance, licensure and certification, and business needs. Some roles may be eligible for variable incentive compensation such as bonuses or commissions. For inquiries about this posting, please contact View email address on click.appcast.io. #J-18808-Ljbffr World Wide Technology