Outreach Worker

Position Description

This position will serve as primary contacts for medically needy patients. Responsibilities include processing provider claims, using computer system to record and report patient information, patient case finding, financial screening, program enrollment facilitation, non-medical counseling, case tracking, and preparing all necessary case documentation. Persons in this position will serve as program spokespeople and representatives to participating health care providers, local communities and local health agencies; therefore, this position requires a positive and professional attitude when working with patients, community leaders, and local health agency and state agency care workers. Persons in this position will be expected to travel between local health-agencies in the fulfillment of their duties and may be asked to make occasional home visits. Work is performed in usual clinic conditions; requires a high degree of contact with patients and families, clinic staff and outside support agencies. Travel and ability to respond to needs during off- duty hours may be required in unusual situations.


Major/Essential Functions

• Implements cancer prevention education programs while adhering strictly to protocol in clinic, community and health fair settings.
• Identifies participant personal and environmental barriers and assists participants and their families in identifying solutions to the barriers.
• Becomes familiar with all training materials and resources that will be utilized in the implementation of the program.
• Works in close collaboration with and communicates well with project team, other health care personnel and all collaborating partners in implementing the Program.
• Seeks out new community sites and maintains excellent rapport and communication with all sites, adhering to their policies and procedures.
• Completes all necessary paperwork, including consent forms and study related materials such as patient surveys.
• Maintains adequate records of all participant encounters as per protocol. Assists in maintaining adequate follow-up with participants.
• Works closely with program director or supervisor.
• Remain current with all licensure, certifications and mandatory compliances and trainings required of this position.
• Adhere to all policies, procedures and practices (Regents Rules, TTUS, HSECEP OPs, etc.).
• Personally, and consistently, demonstrate, display and act in accordance with Texas Tech Health El Paso's Values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork). Serve as a Value's leader while actively promoting and encouraging staff across the institution.
• Perform all other duties as assigned.

Preferred Qualifications

• Interact effectively with a broad range of people at all levels: Conduct community outreach and recruitment activities in a variety of community and clinical settings, including evening and weekends, and be able to speak in public.
• Possess excellent communication skills and interpersonal skills, and be a team player. Attention to detail in record keeping, documentation, and reporting is vital to this position. Have excellent English grammar and spelling skills.
• Have reliable source of transportation to conduct outreach activities as required by the program; Have current Driver License and vehicle insurance.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or
• diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to communicate in both English and Spanish is an essential part of this job to ensure effective communication with all program participants.
• Certified Community Health Worker, having undergone the Community Health Education Specialist Training.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

EEO Statement

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

Required Qualifications

• A minimum of a High School diploma or equivalent
• At least three years experience in a business office environment
• Higher education may substitute on a year for year basis

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: