Membership Engagement Coordinator

Who We Are
Are you passionate about making a positive impact on the lives of young girls and helping them develop into confident, capable leaders of the future? If so, we invite you to become a dynamic part of the Girl Scouts of Wisconsin Badgerland team. At Badgerland Girl Scouts, we believe in the power of every girl to change the world, and we are looking for dedicated individuals who share our commitment to fostering courage, confidence, and character in the next generation of female leaders. Join us in creating a brighter future for girls, where they can discover their potential, embrace diversity, and build a better world.

Position Summary

The Membership Engagement Coordinator plays an important role in creating a positive and supportive experience for Girl Scout members, families, and volunteers. As a primary point of contact for the council, this position provides timely, accurate, and solution-focused customer service while building relationships that strengthen volunteer engagement and retention.

The Coordinator supports volunteers within an assigned geographic area, helps address barriers to participation, and connects members with the information, resources, and support they need to have a successful Girl Scout experience.

This position is responsible for maintaining accurate membership records in Salesforce, following through on member inquiries, and contributing to a welcoming, responsive, and accountable service culture across Badgerland.

Job Type: Hourly/Non-Exempt /Full-Time
Salary Range: $20.00/hour
Expected hours: 37.5 hours per week
Location: Madison, Janesville, or Onalaska Leadership Center

Essential Duties and Responsibilities

Customer Service

· Answer incoming phone calls, emails, and in-person questions in a friendly, helpful, and timely manner.

· Provide accurate information about Girl Scout membership, programs, events, and council services.

· Help members and volunteers with registration, renewals, online accounts, and other common questions.

· Listen to customer concerns, help solve problems, and ask for assistance when needed.

· Follow up on customer questions and requests to make sure they are addressed.

· Keep accurate records of customer conversations and requests in Salesforce.

· Work with other departments to connect customers with the right information and support.

· Help create a welcoming and positive experience for everyone who contacts Badgerland.

Membership Engagement

· Provide basic support and information to troop volunteers and families in an assigned geographic area.

· Share council updates, resources, and opportunities with volunteers and members.

· Help volunteers find the information and support they need to have a successful Girl Scout experience.

· Assist with membership renewals, volunteer communications, and engagement activities.

· Support membership events and other council activities as needed.

Retail and Administration

· Assist customers in the retail shop, process purchases, and handle transactions accurately.

· Help with routine administrative tasks, including data entry, preparing materials, and maintaining records.

· Support council events, projects, and other team activities as assigned.

· Follow council procedures for handling money, receipts, and customer information.

· Demonstrate a positive attitude and commitment to the Girl Scout mission.

· Work cooperatively with team members and be willing to learn new skills.

· Follow council policies and procedures and ask questions when guidance is needed.

· Treat members, volunteers, families, and coworkers with kindness and respect.

· Believes in the mission and values of Girl Scouting and is willing to subscribe to the principles of the Promise and Law and the Wisconsin Badgerland Girl Scouts mission, vision, and values.

Education or Experience

· High school diploma or equivalent required; some college education or relevant experience preferred.

·2-3 years of customer service experience preferred, including retail, hospitality, call center, or similar environments. A willingness to learn and grow is equally valued.

· Strong written and verbal communication skills with a friendly, professional, and service-oriented approach.

· Highly organized and detail-oriented, with the ability to manage multiple priorities and follow through on commitments.

· Self-motivated, curious, and eager to learn, with a strong work ethic and a proactive approach to problem-solving.

· Collaborative team player who takes initiative and is willing to support others wherever needed.

· Ability to work effectively and respectfully with people of diverse backgrounds, cultures, and experiences.

· Spanish/Bilingual skills are a plus.

· Willing to be a registered member of the Girls Scouts of the United States of America; familiarity with Girl Scouts philosophy and programming is helpful but not required.

Other Requirements

Must be able to occasionally work irregular hours, including nights and weekends.

· Anticipated time away from the office is 10% or less.

· Possess a valid driver’s License and proof of insurance.

· Must be able to work both in an office setting and independently off-site.

Physical Requirements

· The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to withstand:

a. Must be able to work in an outside environment where you have the ability to walk/hike daily, at various grades, elevations, and on uneven terrain.

b. Prolonged periods sitting at a desk and working on a computer.

c. Operate office equipment manually.

d. Must be able to lift and/or move up to 25 pounds at times.

Individual Core Competencies

· Adaptability: Accepts criticism and feedback, adapts to changes in the work environment, changes approach or method to best fit the situation, and manages competing demands.

· Communications: Exhibits good listening and comprehension, expresses ideas and thoughts in written and verbal form, keeps others adequately informed, and uses appropriate communication methods.

· Customer Service: Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, and solicits customer feedback to improve service.

· Dependability: Commits to doing the best job possible, follows instructions and responds to management direction, keeps commitments, meets attendance and punctuality guidelines, and responds to requests for service and assistance.

· Cooperation: Displays a positive outlook and pleasant manner, establishes and maintains effective relations, exhibits tact and consideration, offers assistance and support to co-workers, works actively to resolve conflicts, and works cooperatively in group situations.

· Job Knowledge: Competent in required job skills and knowledge, displays understanding of how job relations to others, exhibits the ability to learn and apply new skills, keeps up to date with current developments, requires minimal supervision, and uses resources effectively.

Other Duties

Please note that this position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time, with or without notice.

Equal Opportunity Employer

Girl Scouts of Wisconsin Badgerland is an equal opportunity employer.