Claims Process Lead - Level20

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. As a claims process lead at Level20, you’ll lead the development of claims operations and service strategies for the launch of a new product being brought to market. In this role, you’ll partner across the organization to design scalable claims processes, establish operational best practices, and help build a high-performing claims organization from the ground up. You’ll serve as a subject matter expert on claims operations and industry best practices, providing strategic guidance that helps shape business decisions, improve efficiency, and enhance the customer experience. At Level20 ( and Progressive’s growth incubator, we fuel growth for the company through the exploration and development of new-to-market products. Our team has the backing of Progressive, which gives us access to a larger resource pool than a traditional start-up. This is a hybrid role in downtown Cleveland OH (Office Location: 800 W Saint Clair Ave STE 200, Cleveland, Ohio 44113) with free parking. Work-from-home-days are possible for this position (Monday and Friday). Minimum Qualifications A minimum of 10 years of experience in business operations for consumer products and/or property and casualty insurance companies with digital and/or business to business distribution and support models {OR} Bachelor's degree or higher and a minimum of 7 years business operations for consumer products and/or property and casualty insurance companies with digital and/or business to business distribution and support models Preferred Skills Experience with pet insurance claims Demonstrated success leading claims operations, including process design, operational excellence, and continuous improvement initiatives People leadership experience, including building, coaching, and developing high performing claims teams Experience leading organizational change initiatives Demonstrated ability to navigate ambiguity, influence key stakeholders, and drive business outcomes Compensation $120,000 - $170,000/year Gainshare annual cash incentive payment up to 40% of your eligible earnings based on company performance Benefits 401(k) with dollar-for-dollar company match up to 6% Medical, dental & vision, including free preventative care Wellness & mental health programs Health care flexible spending accounts, health savings accounts, & life insurance Paid time off, including volunteer time off Paid & unpaid sick leave where applicable, as well as short & long-term disability Parental & family leave; military leave & pay Diverse, inclusive & welcoming culture with Employee Resource Groups Career development & tuition assistance Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. Equal Opportunity Employer Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role. #J-18808-Ljbffr Progressive Insurance