Service Manager

Wylie Spray Center Corpus Christi is seeking an experienced, motivated, and customer-focused Service Manager to lead our service operations at our Corpus Christi, Texas location. The Service Manager is responsible for the overall performance of the service department, ensuring exceptional customer satisfaction while maximizing technician productivity, departmental profitability, and equipment uptime. This leader will foster a culture of accountability, teamwork, safety, and continuous improvement while developing employees and maintaining the highest standards of quality and professionalism. Primary Responsibilities Provide leadership and direction for all daily service department operations. Lead, coach, mentor, and develop a team of agricultural service technicians and support personnel. Schedule and coordinate repair work to maximize technician productivity and customer satisfaction. Ensure repairs are completed accurately, safely, and on schedule. Build and maintain strong relationships with customers through proactive communication and outstanding service. Monitor service department financial performance, including labor sales, labor recovery, gross profit, efficiency, productivity, and departmental expenses. Review work orders for accuracy, completeness, and proper billing. Oversee warranty administration and ensure compliance with Case IH manufacturer requirements. Collaborate with the Parts and Sales Departments to deliver seamless customer support. Conduct employee performance evaluations and provide regular coaching and development. Maintain a safe, clean, and organized shop while enforcing company safety policies and OSHA standards. Promote continuous technical training and professional development. Monitor key performance indicators and implement continuous improvement initiatives. Resolve customer concerns professionally and promptly. Ensure compliance with company policies, manufacturer standards, and regulatory requirements. Qualifications Previous experience managing or supervising a service department, preferably in agricultural equipment, heavy equipment, construction equipment, or diesel repair. Proven leadership experience with the ability to motivate, coach, and hold employees accountable. Strong customer service orientation with excellent communication and conflict-resolution skills. Excellent organizational and time-management abilities. Strong mechanical aptitude with agricultural equipment preferred. Case IH Patriot self-propelled sprayers, Lemken, New Holland, Case IH Trident applicators, RBR equipment Proficiency with dealership management software and Microsoft Office. Understanding of shop scheduling, labor management, and departmental financial performance. Ability to prioritize multiple responsibilities in a fast-paced environment. Valid driver’s license with an acceptable driving record. Preferred Experience Case IH Patriot self-propelled sprayers, Lemken, New Holland, Case IH Trident applicators, RBR equipment Hydraulic and electrical systems Warranty administration Technician recruiting and development What We’re Looking For The ideal candidate is: A servant leader who develops people while maintaining high expectations. Passionate about delivering an exceptional customer experience. A strong communicator who builds trust with customers and employees. Highly organized, proactive, and results-driven. Committed to continuous improvement and operational excellence. Dedicated to creating a positive, accountable, and safety-focused culture. Someone who leads by example and takes pride in helping customers succeed. Why Join Wylie Spray Center? For generations, Wylie has earned the trust of agricultural producers by providing dependable equipment, knowledgeable employees, and outstanding customer support. As part of our team, you’ll have the opportunity to lead a talented group of professionals while helping growers and applicators maximize productivity during their most critical seasons. We offer: Competitive compensation Employee Stock Ownership Plan (ESOP) 401(k) with company match Medical, dental, and vision insurance Paid time off and paid holidays Company-paid life insurance Ongoing Case IH factory training and leadership development A collaborative, team-oriented work environment Wylie Spray Center is an Equal Opportunity Employer. Wylie Manufacturing Co. is an Equal Opportunity Employer. We comply with all applicable Federal, State, and local laws concerning discrimination in employment. No question in the application is intended to elicit information in violation of any such law nor will any information obtained in response to any question be used in violation of any such law. A thorough understanding of your background and work history will aid us in assessing your qualifications. Your application will be given every consideration, but receipt does not imply that there are any positions open. #J-18808-Ljbffr