ADMINISTRATIVE ASSISTANT - FAMILY SERVICES (CASUAL)

Clerical Secretary Position at Family Services

Provides clerical support for the programs at Family Services. Responsibilities include but are not limited to billing, client registration, running insurance eligibility, answering phones, ordering supplies, ensuring positive client flow and scheduling appointments. The secretary will greet and manage clients as they enter the building for appointments.

Education: Minimum: High School Diploma or equivalent Preferred: Associate degree in a secretarial program.

Registration/Certification/Licensure: Act 33/73 Clearances and Family & Friends CPR

Experience: Minimum: One year secretarial experience. Preferred: One year secretarial experience in a Behavioral Health setting.

Other Requirements: Comprehensive Crisis Management per policy.

Status: Non-Exempt

Physical Requirements: The following frequency definitions apply to all Physical Requirements unless otherwise noted: Occasional: (0-1/3 of day, 0 - 2.5 hrs/day, 1 - 4 reps/hr) Frequent: (1/3 -2/3 of day, 2.5 - 5.5 hrs/day, 5 -24 reps/hr) Constant: (> 2/3rd of day, > 5.5 hrs/day, > 24 reps/hr) NOTE: An asterisk (*) indicates that the item is an essential function.

Non-Material Handling

Standing - Remaining on one's feet in an upright position remaining stationary - OCCASIONAL

Walking* - Remaining upright on one's feet, and moving about - FREQUENT

Sitting* - Body remains in a seated position - FREQUENT

Stooping - To bend the body downward and forward by bending the spine at the waist - FREQUENT

Bending - To flex the upper body forward - FREQUENT

Twisting - To rotate the upper body forward - FREQUENT

Climbing - To move the body in any direction on equipment or structures that do not include stairs or ladders - N/A

Ladders - To ascend and descend ladders - N/A

Stairs - To ascend and descend stairs - OCCASIONAL

Kneeling - To move the body downwards and come to rest on both hands and both knees - OCCASIONAL

Squatting - To move the body downwards by bending both knees - OCCASIONAL

Crouching - To bend the body forward and downward by bending the spine and the legs - N/A

Crawling - To move the body forward or backwards on hands and knees - N/A

Reaching Horizontal - To extend the arms and hands outward, remaining under shoulder height - OCCASIONAL

Reaching Overhead - To extend the arms and hands up and out over shoulder height - OCCASIONAL

Grasping - Using functional gripping of the hand to handle an object - OCCASIONAL

Finger Manipulation* - To manipulate objects with the use of fingers - OCCASIONAL

Seeing* - Using visual feedback to accomplish a task or activity - CONSTANT

Hearing* - Using sound feedback to accomplish a task or activity - CONSTANT

Repetitive Upper Extremity Use - Using the arms and/or hands continuously or more than 2/3 of the total time - N/A

Repetitive Lower Extremity Use - Using the legs and/or feet continuously or more than 2/3 of the total time - N/A

Material Handling

Pushing* - To exert a force upon an object in order to move it in a certain direction Pushing refers to moving an object away from the person OCCASIONAL Up to 20#

Pulling* - To exert a force upon an object in order to move it in a certain direction Pulling refers to moving an object towards the person OCCASIONAL Up to 20#

Lift* - Floor to Waist OCCASIONAL Up to 20#

Lift* - Waist to shoulder OCCASIONAL Up to 20#

Lift* - Shoulder to overhead OCCASIONAL Up to 20#

Carrying* - To transport an object or article using the arms or hands (> 10 feet) OCCASIONAL 20# - 50#

Environmental Factors

Working alone* - OCCASIONAL

Working in cramped quarters - N/A

Constant interruptions* - CONSTANT

Working with hands in water - N/A

Use of power tools - N/A

Working on ladders/scaffolding - N/A

Exposure to vibration - N/A

Exposure to dust - N/A

Exposure to noise (constant) - N/A

Exposure to electrical energy (outlets, etc) - N/A

Exposure to temperature changes (heat, cold, humidity), that require special clothing - N/A

Exposure to slippery walking surfaces - OCCASIONAL

Exposure to solvents, grease, oils - N/A

Exposure to radiant energy, ie computer terminal (more than 4 hours per shift)* - OCCASIONAL

Working with bloodborne pathogens - N/A

Cardiovascular Energy Requirements - Physical Demand

Physical Demand - Met Level - Examples of similar activity intensity

Sedentary to Light - 0 - 3.5 - Light house cleaning, washing dishes, serving food, food shopping, sitting, standing, computer work.

Medium - 3.6 - 6.3 - House work (mopping, scrubbing), health club exercising, treadmill work, stretching, yoga, walk/run-play with children, aerobic class, dancing, carrying bucket/wood, auto body repair, shoveling snow, golf (carrying clubs).

Heavy to Very Heavy - > 6.4 - Calisthenics (push up, pull up, sit up, vigorous effort), carrying groceries upstairs, shoveling coal, bailing hay, fire fighting, sawing by hand, splitting wood.

As relates to this position: Sedentary to Light - CONSTANT Medium - N/A Heavy to Very Heavy - N/A

I. Specific Job Responsibilities (Essential Functions): 1. Performs routine clerical duties to support all programs in the daily operation at Family Services. Orders supplies and forms as needed in a timely manner. 2. Manages the phones, greets clients and visitors to the building in a professional and welcoming manner. Notifies all staff of appointments in an efficient and timely manner. 3. Completes eligibilities and billing entries and assist staff with needs for specific programs including data collection and outcome measurements. 4. Channels information to appropriate staff members, physicians and other departments accurately and in a timely manner. 5. Asserts adherence to rules in a non-threatening and positive manner. Secures and locks facility at closing.

II. Organizational Responsibilities: 1. Completed mandatory education, annual competencies and department specific education within established timeframes. 2. Completed annual employee health requirements within established timeframes. 3. Maintained license/certification, registration in good standing throughout fiscal year. 4. Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. Identifies and works to reduce potentially unsafe patient care or other safety practices.