Quality Lab Technician

Synthomer is a leading supplier of high-performance, highly specialised polymers and ingredients that play vital roles in key sectors such as coatings, construction, adhesives, and health and protection – growing markets that serve billions of end users worldwide. Headquartered in London, UK and publicly listed there since 1971, we employ c.3,900 employees across our 5 innovation centres of excellence and more than 29 manufacturing sites across Europe, North America and Asia. Around 20% of our sales volumes are from new and patent protected products.At our innovation centres of excellence in the UK, Germany, China, Malaysia and Ohio, USA we collaborate closely with our customers to develop new products and enhance existing ones tailored to their needs, with an increasing range of sustainability benefits. Since 2021, we have been proud holders of the London Stock Exchange Green Economy Mark, which recognises green technology businesses making a significant contribution to a more sustainable, low-carbon economy.What are we looking for?The Quality Laboratory Technician is responsible for quality testing and adjustment (as needed) of all materials manufactured at the Chester site to ensure they meet pre-established quality specifications. These materials include latex polymers, wax dispersions, polymeric resins, other related materials and some raw materials. The Quality Laboratory Technician will also support continuous improvement for customer satisfaction and product quality. This is accomplished through prompt response to customer concerns, completion of identified corrective actions, participation in troubleshooting and incident investigations and analysis of data through the SAP quality system.What you'll own for this role...Operation of laboratory and other analytical equipment for the evaluation of product characteristics and qualityParticipate in Safety programs upholding a safe work environment for self and co-workersAccurate and timely reporting of results and applicable adjustments to batches in process to assure FPPAccurate and timely recording of results in SAPSupport activities related to the maintenance of plant hygiene practicesBasic maintenance and calibration of lab equipment as assignedSupport customer service for prompt resolution of complaints, returns and other quality breachesSupport process engineers with product and data analyses for investigations and product developmentParticipate actively in process and product improvement projectsVerify raw material certificates of analysis to approve material receiptSupport maintenance of plant SAP Quality Module as assignedCollaborate with other facilities ensuring common work practices and sharing best maintenance practicesWhat you'll need to be successful...Safety and environmentally minded working in an industrial environmentGood communication (written and verbal) and interpersonal skillsProven ability to work independently, prioritize tasks and work with effective time management skillsStrong practice and knowledge of computer systems: Excel, MS Word, OutlookWorks well in a team environmentSelf-directed, Strong initiativeKnowledge of Lab operations, testing and/or basic chemistry backgroundExperience in a Manufacturing environment and/or chemical processing experienceHigh School diploma or equivalentQualifications that can set you apart...Post High School EducationAdvanced problem solving and facilitation skillsKnowledge of SAP and QIMacrosDemonstrate effective planning skills to achieve specific goalsKnowledge of statistical principles as related to quality analysis: i.e., process capability, GR&R and SPC3 to 5 years of Quality Assurance experienceContinuous improvement; Lean Six Sigma ExperienceKnowledge of ISO 9001 Quality Management SystemsGlobal Benefits OverviewCompetitive, market-aligned compensationDiscretionary global bonus schemeDiscretionary Long-Term Incentive Plan (LTIP) – for senior positionsCompany car or car allowance – varies by region and roleHealthcare – tailored to regional locationsParental leave and family support – maternity, paternity, adoption (aligned with regional policies)Working options – flexibility where it matters, based on role and business needsLearning & development opportunities – training, online platforms, buddy/mentorship programs, Internal Synthomer University with L&D offersWellbeing support – employee assistance program (EAP), mental health resources, wellbeing initiativesRetirement / pension contributions – plans vary by countryCulture of Inclusion – where everyone can thrivePerformance culture, global reward & recognition programmes #J-18808-Ljbffr Synthomer plc