Customer Service Representative

Job Description

Job Description

JOB DESCRIPTION:

Insight Global is hiring a Customer Service Representative to support the transition of a client who is expanding its service area after winning the contract for the city of Redmond, WA. This is a great opportunity to be part of a dynamic team helping ensure a smooth onboarding experience for our new commercial customers.

Key Responsibilities:
• Outbound Customer Contact: Make proactive, scripted calls to businesses to verify and update service information.
• Email Support: Monitor and respond to a high volume of customer emails with professionalism and accuracy.
• Data Verification: Ensure customer records are accurate and up to date in our system.
• Scripted Interactions: Use provided scripts to guide conversations and maintain consistency in messaging.
• Light Customer Interaction: Handle only straightforward, non-escalated customer interactions—no complex issue resolution required.

REQUIRED SKILLS AND EXPERIENCE:

Required Skillset:
• Previous experience in customer service, call centers, data entry or administrative support.
• Strong communication skills, both written and verbal.
• Comfortable with high-volume outbound calling.
• Detail-oriented with excellent data entry and organizational skills.
• Ability to follow scripts and procedures consistently.
• Customer-focused mindset with a friendly and professional demeanor.

Interviews as soon as this week!