Patient Financial Services Specialist

Patient Financial Services Specialist

Help patients navigate the financial side of healthcare with confidence and compassion. This is an internal job posting for current FRC employees only. At Fairfax Radiology Centers (FRC), exceptional patient care goes beyond the imaging experience. We understand that navigating insurance benefits, medical bills, and financial responsibilities can sometimes feel overwhelming. That's why we believe every patient deserves clear information, compassionate support, and someone they can trust to help answer their questions. We're seeking a detail-oriented, compassionate, and service-minded Patient Financial Services Specialist to join our Revenue Cycle team. In this role, you'll be an important resource for patients, helping them understand their insurance coverage, providing accurate cost estimates, answering billing questions, and resolving financial concerns. You'll combine your knowledge of healthcare billing and insurance with strong communication and problem-solving skills to make a meaningful difference in the patient experience. If you enjoy helping people, solving problems, and making complicated information easier to understand, this is an opportunity to use your skills to support patients when they need it most.

Why You'll Love Working Here

• Hybrid Work Environment Initially work on-site just 12 days per week, with the potential for increased remote flexibility based on departmental needs.
• Make a Difference for Patients Help patients understand their insurance benefits, financial responsibilities, and billing questions with clarity and compassion.
• Variety in Your Work Combine patient communication, insurance verification, financial estimates, account research, and problem-solving in a role that offers more than routine billing.
• Collaborative Team Environment Work closely with Patient Financial Services leadership, Revenue Cycle colleagues, and patient-facing teams to resolve concerns and improve the patient experience.
• Build Your Revenue Cycle Expertise Expand your knowledge of insurance benefits, reimbursement processes, patient accounts, and healthcare financial operations.
• Comprehensive Benefits Package, including:
• Medical, dental, and vision insurance
• Paid time off and holidays
• Tuition and continuing education reimbursement
• Employer-paid short- and long-term disability
• Life insurance
• Profit Sharing Plan

What You'll Do

• Patient Financial Support & Insurance Benefits
• Verify patient insurance eligibility and coverage using payer portals, electronic tools, and direct communication with insurance carriers.
• Review insurance benefits, coverage requirements, and applicable medical codes to prepare accurate patient out-of-pocket cost estimates.
• Contact patients before their scheduled imaging appointments to explain estimated financial responsibilities, insurance benefits, and coverage information.
• Answer patient questions regarding insurance coverage, financial estimates, and payment responsibilities with professionalism, patience, and compassion.
• Research and resolve insurance eligibility, benefit, and coverage discrepancies, escalating complex issues when appropriate.
• Stay informed about payer requirements, insurance products, and benefit changes that may affect patient financial responsibility.

Patient Billing & Account Resolution

• Respond to patient phone calls and inquiries regarding medical bills, account balances, insurance payments, and other financial concerns.
• Research and resolve patient account discrepancies, including outstanding balances, payments, adjustments, denials, and refunds.
• Support legacy accounts receivable activities, including account research, reconciliation, and coordination of outstanding balances with collection partners.
• Process and reconcile insurance and patient payments, account adjustments, and refunds as needed.
• Assist with payer audits and post-payment reviews, including medical record requests, payment retractions, recoupments, and related follow-up.
• Coordinate with internal departments and insurance payers to investigate and resolve complex billing and reimbursement issues.

Internal Support & Patient Experience

• Provide timely support to Hospitality Associates and other internal teams through Microsoft Teams and telephone channels regarding patient billing and payment questions.
• Assist with inquiries involving Group Billing, Charity Care, Financial Aid, and other patient financial matters.
• Research and resolve patient billing concerns received through Patient Relations, website communications, or other internal channels.
• Collaborate with colleagues across departments to ensure patient concerns are addressed accurately, professionally, and in a timely manner.
• Maintain accurate documentation of patient communications, account research, financial estimates, and actions taken in accordance with HIPAA and departmental procedures.

Revenue Cycle Systems & Process Improvement

• Utilize patient accounting, insurance, and revenue cycle systems to research accounts, verify information, and support accurate financial transactions.
• Participate in system testing, data validation, and implementation of workflow or process changes.
• Identify recurring billing, insurance, or estimation issues and communicate opportunities for improvement to Revenue Cycle leadership.
• Support initiatives that improve billing accuracy, operational efficiency, and the overall patient financial experience.

What You'll Bring Required Qualifications

• Associate degree in Healthcare Administration, Health Sciences, or a related field, along with at least one year of experience in healthcare patient services, patient billing, patient accounts, insurance verification, medical office operations, or related revenue cycle functions. An equivalent combination of education and experience will be considered.
• Experience communicating with patients by telephone and responding to questions involving insurance coverage, financial transactions, patient accounts, or medical billing.
• Experience using patient billing or revenue cycle systems and Microsoft Excel for account research, data entry, and reporting.
• Strong communication and customer service skills, with the ability to explain insurance benefits and financial information in a clear, patient-friendly manner.
• Excellent attention to detail, organizational skills, and the ability to research and resolve account discrepancies.
• Ability to manage multiple priorities while maintaining accuracy, confidentiality, and professionalism.
• A compassionate, patient-centered approach to handling sensitive financial conversations and resolving concerns.

Preferred Qualifications

• Bilingual proficiency, particularly in Spanish, is strongly preferred. Proficiency in additional languages is also valued.

Why Fairfax Radiology Centers? As the largest radiology practice in the Washington, DC metropolitan area, Fairfax Radiology Centers is recognized for combining advanced diagnostic imaging technology with exceptional, patient-centered care. With more than 20 outpatient imaging centers and a team of subspecialized radiologists, we are committed to delivering high-quality imaging services while continually improving the experience for our patients, referring providers, and employees. Our culture is built on Respect, Trust, Compassion, and Innovation values that guide how we care for patients and work together as a team. Whether your role is clinical, operational, or administrative, your contributions matter. Compensation Based on your qualifications and experience, the compensation range for this position is: $23.38 - $31.63 per hour Placement within the range is determined by factors including experience, education, certifications, and internal equity.

Ready to Make a Difference? If you're a healthcare professional who enjoys helping patients, solving billing and insurance challenges, and making complex financial information easier to understand, we'd love to learn more about you. Join Fairfax Radiology Centers and help patients navigate their healthcare financial experience with clarity, confidence, and compassion. Apply today! Equal Opportunity Employer FRC is committed to diversity, equity, and inclusion. We provide equal employment opportunities to all employees and applicants regardless of race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, disability, veteran status, genetic information, or any other protected characteristic.

Fairfax Radiology Centers, LLC