Security Operations Center Officer

Data Center Security Operations Center Officer

Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!

The nation's leading security provider has great career opportunities for Data Center Security Operations Center Officers with one of our largest clients!

Paid time off! Daily or weekly pay! Company provided uniforms! Industry leading training!

Compensation starts at $19.88 / hour

Responsibilities include, but not limited to:

• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
• Serve as the initial point of contact in emergency situations which may affect the health and safety of employees
• Respond to alarms in a timely manner and in compliance with defined SLAs, while effectively investigating the root cause in a calm, problem solving manner
• Actively monitor several screens, systems, and events simultaneously, with the ability to shift priorities as needed
• Communicate risk notifications and alerts with clarity and professionalism to the appropriate parties as required per the standard operating procedures
• Create reports on accidents, incidents, and suspicious activities; escalate any priority issues to appropriate parties
• Proficiently research possible incidents, either discovered from resources provided, or provided by 3rd party partners
• Constantly communicate to support travelers, employees, and offices during emergency situations
• Gather and record contact information
• Successfully meet all KPI and metrics expectations
• Follow Standard Operating Procedures for the Crisis Management & Travel Security SOC
• Maintain the highest level of professionalism in all activities
• Deliver world class Regional Security services by understanding and working closely with technical security implementations and incident management programs

Minimum requirements:

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles
• Possess a high school diploma or equivalent, or 5 years of verifiable experience
• High proficiency using IT applications, data entry and retrieval, and keyboard skills to a speed of at least 40 WPM with at least 75% accuracy
• Must be highly proficient and fully functional in all Google Workspace or Microsoft Office applications and be able to effectively utilize all available office management technology
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Must possess experience in basic security analysis, problem solving, handling preliminary inquiries, incident assessment, and triaging reports
• Ability to work well in intense situations
• Ability to understand, memorize and reference key policies and procedures
• Must have, or have the ability to get the Covid 19 vaccine for this position and show proof of vaccination for this site
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Must be able to work overtime as needed

Perks and benefits:

• Medical, vision, dental and 401k plans for full-time positions
• Paid time off beginning at 64 hours and growing as your full time career grows with this client
• Paid maternity and paternity leave
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.