Senior Manager, Enterprise Productivity Platforms

About the Role

The Senior Manager, Enterprise Productivity Platforms owns the strategy, governance, and continual improvement of LA28's Microsoft 365 collaboration services, messaging, licensing, and workplace technologies. The role balances strategic service ownership with hands-on platform leadership to keep services secure, scalable, and business-aligned as LA28 builds toward the Olympic and Paralympic Games. Reliable, secure collaboration tools are how thousands of teammates plan and deliver the Olympic and Paralympic Games.

Key Responsibilities

• Own platform health, roadmap, demand management, and operational standards across Microsoft 365 collaboration services, messaging, and licensing.
• Serve as primary service owner for stakeholder engagement, vendor management, and continual service improvement.
• Stay hands-on with selected administration, troubleshooting, and optimization while coordinating managed service providers, implementation partners, and internal specialist teams.
• Partner with Cybersecurity, IAM, Cloud Engineering, SharePoint, Intune, Architecture, Procurement, and Service Delivery to deliver secure, scalable collaboration services.
• Set the governance, standards, and metrics that keep services reliable and Games-ready.
• Perform other duties as required; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games.

Required Experience & Qualifications

• 7+ years administering and supporting Microsoft 365 enterprise services, with expert-level administration of Exchange Online, Microsoft Teams, Microsoft 365 admin centre, Microsoft Entra ID, SharePoint Online, OneDrive, Microsoft Defender, Microsoft Intune, and Microsoft 365 licensing.
• Deep knowledge of Exchange Online and email security platforms, including Mimecast, plus service ownership of collaboration, productivity, messaging, or workplace technology platforms.
• Proven player-coach who balances strategic leadership with hands-on administration, with oversight of managed service providers, support partners, and implementation vendors.
• Builds governance frameworks, operational standards, service metrics, runbooks, SOPs, and knowledge management, plus technology planning across roadmap development, demand management, prioritization, and continuous service improvement.
• Working knowledge of identity and access management — Microsoft Entra ID, Conditional Access, authentication, authorization, and privileged access management — and of IT service management, including incident, problem, change, request, service level, and continual improvement.
• Cross-functional collaboration across Infrastructure, Cloud Engineering, IAM, Cybersecurity, Service Delivery, and Procurement, with excellent written, verbal, presentation, and interpersonal communication.

Preferred Skills

• Experience administering or supporting Google Workspace (Google Meet, Calendar, Drive, and Gemini) or Slack in an enterprise environment.
• ITIL Foundation or ITIL 4, or vendor certifications such as Microsoft 365, Google Workspace, or Slack administration; plus exposure to collaboration governance, user adoption, and change management.
• Experience onboarding SaaS applications into Entra Enterprise Applications for SSO.

Workplace

• Available to work onsite in our Downtown Los Angeles-based office.
• Most work is in an office setting, using computers, phones, and other equipment for extended periods.
• The LA28 office is an open floorplan environment; employees must be able to work efficiently in an open cubicle setting.
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.

Benefits & Perks

• Real ownership of the productivity platforms every LA28 teammate depends on, as the service owner.
• Cross-functional exposure across Cybersecurity, IAM, Cloud Engineering, Architecture, Procurement, and Service Delivery.
• The chance to establish governance, standards, and service practices from the ground up, on an inclusive, co-creative team.