Permit Technician

Position Summary This position is part of a job family progression, offering a clear path for growth. After one year in the role, employees who meet established performance and competency requirements may become eligible for promotion to Senior Permit Technician. Progression is not automatic and depends on meeting all internal criteria. Position Summary: Performs duties associated with permits and provides clerical support for assigned department/division. Position works closely with internal and external customers to obtain information to complete accounts payable work processes. Distinguishing Characteristics: Under general supervision, performs entry-level professional duties such as preparing recurring reports and analyzing, interpreting, and summarizing data. Employees at this level initially work under close supervision while performing duties and learning the procedures related to the assigned area of responsibility. Essential Functions Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodation so that qualified employees can perform the essential functions of the job. Performs duties associated with tracking and issuing permits, certificates, and issue letters to customers advising of violations or certificate renewals. Prepare reports as needed. Answers telephone; greets customers at the counter and responds to inquiries; gives and relays information as needed. May take and transcribe dictation; compose memos; take notes in meetings and transcribe as needed. Organizes, maintains and updates files and records as required. Assists others with scanning their files as needed. Assist in the preparation of budgets, prepare expenditure estimates, and gather and organize supporting data. Monitor individual accounts within these budgets to track expenditures. Establish and maintain appropriate databases including physical and electronic files for the department. Prepare reports as directed. Initiate correspondence on a variety of matters requiring an understanding of department and City policies, procedures and ordinances. Enters payroll hours into financial/payroll system for assigned area of responsibility. Operate office equipment, including copiers, facsimile machines, and computers; input and retrieve data and text. Receive cash, check or charge payments as required. Provides support for assigned area of responsibility such as ordering supplies, managing calendars and schedules, screening calls, arranging appointments, meetings, and conferences, as directed. May take and transcribe dictation; compose memos; take notes in meetings and transcribes as needed. Performs all other related duties as assigned. Position Qualifications Education: High School Diploma or GED. Experience: One (1) year of customer service and cash handling experience required. Any combination of related, education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job is an acceptable substitute for the above specified education and experience requirements. Licenses and Certifications: None. Certification- ICC certified Permit Technician preferred. REQUIRED SKILLS & ABILITIES Knowledge of: Sound knowledge and ability in business correspondence and an ability to proofread for grammar, spelling, and punctuation with a high degree of accuracy; Customer service methods and techniques; and business software including Excel spreadsheets and Word documents. Skilled in: 10 key entries; reconciling payments; multi-tasking; organizing and analyzing invoices; showing consideration for and maintaining good relations with others; operating standard office equipment such as personal computer, calculator, and copier; accepting responsibility for his/her actions; performing work accurately and thoroughly; following instructions, safety practices, and standard operating procedures in performing assigned tasks; communicating effectively, clearly, and concisely both orally and in writing; being punctual and attending work regularly; and working effectively with people regardless of their race, sex, color, religion, national origin, age, disability, gender identity or expression, sexual orientation, veteran's status, genetics, or job type. Physical Demands and Working Conditions: This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 10 pounds. Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Work Hours Monday - Thursday 7:30 am - 5:30 pm and Friday 7:30-11:30 am. Benefits Experience job stability and attractive benefits by pursuing a full-time career in municipal government with the City of Lewisville. TMRS Employees are required to contribute 7% of their salary, the City will match 2:1 457(b) Deferred Compensation Plan if employees contribute a minimum of 4%, the City will contribute 3.76% to a 401(a) Plan in the employee's name (vested after 5 years of service) Medical Coverage (includes Prescription Drugs) 2 medical plans through CIGNA, including an HSA Dental Coverage through CIGNA Vision Coverage through Superior Vision Employee Assistance Program Flexible Spending Accounts (Medical and Dependent Care FSA's) Pre-tax Premium Deductions Life Insurance equal to four times annual salary Accidental Death and Dismemberment Insurance equal to three times annual salary Voluntary Dependent Life Insurance Long-Term Disability Insurance Voluntary Accident, Hospital, and Critical Illness Coverage 10 days of vacation per year for years 1-4, 15 days of vacation per year for years 5-9, and 20 days of vacation per year for 10+ years of service. 15 sick days per year 11 paid holidays per year 8 Hours of Paid Volunteer Time Off per year through our VTO Program 15 days paid military leave per year Extended military pay if called to active duty Workers' Compensation Near-site Wellness Center Wellness Incentive Program Employee membership discount to Thrive, LELLA, and Lake Park Employee recognition programs and events throughout the year